CMBD Adminstrator

Obsidian Solutions Group LLC • Springfield, VA

105d • Onsite

About The Position

The Mid CMDB Administrator is responsible for assisting in the development, management, and maintenance of the Configuration Management Database (CMDB) within the organizations ITIL framework.

Requirements

• Bachelor’s Degree and 3+ years of relevant experience or
• Associate’s Degree and 5+ years of relevant experience or
• High School Degree and 8+ years of relevant experience
• Hands-on experience with ServiceNow Cloud Discovery (AWS, Azure, GCP).
• Strong understanding of Service Mapping principles and data modeling.
• Experience configuring and optimizing IRE rules for CI reconciliation.
• Strong scripting skills (PowerShell, Python, or JavaScript) for automation and troubleshooting.
• Active TS/SCI clearance
• Ability to successfully obtain CI Poly
• Knowledge of network protocols, IP addressing, and infrastructure components.
• Ability to analyze and interpret large datasets within the CMDB.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Strong analytical and troubleshooting skills.
• Ability to learn quickly and work collaboratively in a team environment.

Nice To Haves

• ServiceNow Certified System Administrator (CSA) or working towards a CMDB/Discovery certification.
• Experience with ITSM and ITOM modules in ServiceNow.
• Exposure to cloud platforms (AWS, Azure, GCP).
• Ability to think critically and solve complex issues
• Ability to work with other teams and stakeholders to ensure mission success

Responsibilities

• Configure and deploy ServiceNow Discovery across multiple networks to ensure comprehensive asset and service visibility.
• Implement and optimize Cloud Discovery to capture multi-cloud infrastructure components.
• Prepare and configure Service Mapping, ensuring application services are accurately represented in the CMDB.
• Fine-tune Identification and Reconciliation Engine (IRE) rules to prevent duplicate CI records and improve data integrity.
• Collaborate with stakeholders to define discovery schedules, credential requirements, and best practices.
• Troubleshoot and resolve discovery issues, ensuring proper data ingestion into the CMDB.
• Work with ITSM and CMDB teams to improve data accuracy and maintain alignment with ITIL best practices.
• Provide documentation and knowledge transfer to internal teams.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees