Club Server

BHCCharleston, SC
1d

About The Position

The primary role of the Club Server is to provide efficient, friendly, and excellent customer service at all times; and maintain a clean, professional, top-quality private Club Lounge. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Requirements

  • Ability to communicate with hotel guests, suppliers, and colleagues to their understanding.
  • Ability to provide friendly, efficient and courteous service to guests.
  • Knowledge of hotel property and operating hours of each guest service area.
  • Basic knowledge of Charleston and surrounding areas.
  • High school diploma or equivalent.
  • Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds.
  • Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
  • The role may require extended periods of time on your feet, especially during peak hotel hours or events.
  • Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
  • Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Responsibilities

  • Complete all of all staff duties at the end of a shift.
  • Monitor food usage during shift to ensure proper food presentation throughout food service times.
  • Schedule proper maintenance of equipment and proper cleaning of lounge furniture.
  • Attend to and anticipate guests’ needs.
  • Set-up and break down food stations by the appropriate time stated in the training manual.
  • Prepare alcoholic beverages for guests.
  • Polish and clean all glasses in assigned areas for guest use before setting them out.
  • Deliver, pick up, and break down dishes.
  • Ensure furniture and floors are clean and arranged according to specifications.
  • Assist in other areas as needed.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service