Club Server

BHC•Charleston, SC

About The Position

The primary role of the Club Server is to provide efficient, friendly, and excellent customer service at all times; and maintain a clean, professional, top-quality private Club Lounge. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Requirements

Ability to communicate with hotel guests, suppliers, and colleagues to their understanding.
Ability to provide friendly, efficient and courteous service to guests.
Knowledge of hotel property and operating hours of each guest service area.
Basic knowledge of Charleston and surrounding areas.
High school diploma or equivalent.
Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, etc., at least 75 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods of time on your feet, especially during peak hotel hours or events.
Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Responsibilities

Complete all of all staff duties at the end of a shift.
Monitor food usage during shift to ensure proper food presentation throughout food service times.
Schedule proper maintenance of equipment and proper cleaning of lounge furniture.
Attend to and anticipate guests’ needs.
Set-up and break down food stations by the appropriate time stated in the training manual.
Prepare alcoholic beverages for guests.
Polish and clean all glasses in assigned areas for guest use before setting them out.
Deliver, pick up, and break down dishes.
Ensure furniture and floors are clean and arranged according to specifications.
Assist in other areas as needed.