Club Lounge Supervisor
About The Position
We are looking for a professional Club Lounge Supervisor to be responsible for overseeing operations for The Club at Hilton and for delivering an excellent guest experience. The successful candidate will be able to forecast, plan, and manage all food and beverage orders, staff, and property assets. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. Candidates must be able to work a flexible schedule to include days, weekends, and holidays in accordance with business demands. The Club at Hilton offers an elevated, thoughtfully designed space that enhances every stay with comfort, connection, and warm Hilton hospitality. Blending modern design, curated amenities, and an inviting atmosphere, The Club at Hilton provides guests with a refined place to gather, focus, or recharge throughout the day. Across every club experience, guests will enjoy comfort and connection – bringing Hilton’s signature service and style to life in a setting crafted to feel welcoming, intuitive, and unmistakably Hilton. We are currently looking to fill one full-time opening.
Requirements
- Proven food and beverage supervisor experience
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Ability to spot and resolve problems efficiently
- Mastery in handling multiple tasks
- Communication and leadership skills
- Up to date with food and beverage trends and best practices
- Ability to manage personnel within labor guidelines
- Guest-oriented and service-minded
Nice To Haves
- Food & Beverage Supervision: 2 years (Preferred)
Responsibilities
- Supervise all Club Lounge and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Assist staff in all Club Lounges with food and beverage service, supply ordering/stocking, inventory, and opening/closing sidework duties
- Identify customers’ needs and respond proactively to all of their concerns
- Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork
- Comply with all health and safety regulations
- Report to management regarding sales results and productivity
- Liaise with the culinary team to ensure food orders are delivered accurately and promptly
- “Touch tables” and converse with guests to ensure a pleasant experience
- Assist with the supervision of other property outlets when needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
