Commonwealth Host - MGM Springfield

MGM Resorts•Springfield, MA

43d•$19

About The Position

As a Club Host at Commonwealth Bar, you'll play a pivotal role in enhancing the guest experience at our nightclub by delivering exceptional service and fostering connections with both current and potential guests. Your efforts in effective networking and relationship building will not only enrich the atmosphere but also drive revenue, all while adhering to the established policies and procedures of MGM Resorts International. Join us in creating memorable moments for our guests!

Requirements

Has high school diploma, GED or equivalent
Has 1+ years of prior relevant experience minimum in similar, high-volume bar, nightclub, or fine dining establishment
Must be 18 years of age

Responsibilities

Welcome guests, check identification, and assist with the smooth and efficient operation of the front door.
Greet guests in a positive, friendly manner, and exemplify MGM SHOW standards.
Actively market venue, which includes participating in marketing requirements and outings, including but not limited to:
Assist in developing restaurant database through networking and completing data cards
Build and establish a personal clientele list
Weekly table reservations
(3) to (4) organic posts to one of the following social platforms with information provided by the marketing team: Facebook, Instagram, and Instagram Stories
Sharing of venue's Facebook posts onto their channels for branding and awareness
Posting and engaging (liking and commenting) with the venue's social media posts, as well as engaging with review sites such as Yelp
Control the flow of guests coming into the restaurant, bar, and lounge.
Answer telephone and direct calls where necessary.
Enforce minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the lounge.
Responsible for identifying and directing VIP guests as indicated by management and VIP representatives.
Maintain constant awareness of safety and accident prevention and immediately notify the supervisor if an accident occurs. Inform Supervisors of any irregularities existing, guest complaints or other disputes which cannot be readily resolved.
Set stanchions appropriately nightly and for special events held within the Lounge.
Perform all opening and closing duties, based on shift assignment.
Communicate with management and service team to fulfill and address any issues or needs requested by guests or other employees.
Assist food servers, bartenders, cocktails, bussers, and food runners as it relates to guest contact and table information.

Benefits

Free meals in our employee dining room.
Free parking on and off shift.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

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