Cloud Operator

Bay Alarm CompanyConcord, CA
6d

About The Position

Assist Field with Installing, Configuring, Servicing and Testing equipment. Configure Cloud Accounts and Enroll devices.

Requirements

  • 1-2 years Central Station dispatch or related field experience required.
  • 3-5 years related experience preferred.
  • High school diploma or equivalent required.
  • Networking certification or credential is preferred
  • Good communication skills required.
  • Basic data entry and retrieval skills required.
  • Final applicant will need to have the ability to pass a pre-employment screening process.

Nice To Haves

  • 3-5 years related experience preferred.
  • Networking certification or credential is preferred

Responsibilities

  • Configure the web-based portion of installations of cloud products
  • Management of Cloud programs facing customers
  • Ensure equipment is installed to Bay Standards
  • Audit the 2-week refinement period on LRVM installations
  • Report on Changes, Observations, and Recommendations in email recaps
  • Handle "Health Monitoring" of products
  • Attempt to correct issues remotely to prevent scheduling service calls
  • Contact subscribers to troubleshoot or schedule service when needed
  • Attend meetings related to Cloud based products
  • Assist other operators with handling calls related to Cloud Products
  • Provide education as needed to other operators on use of Cloud Products
  • Provide reporting and identify trends to department supervisors and managers
  • Other Duties or Responsibilities as assigned

Benefits

  • medical, dental, vision, life insurance, and 401(k) with company match
  • Guaranteed 40-Hour Workweek with Overtime Opportunities
  • Paid Training and a Clearly Defined Career Path (Level System)
  • Alarm System Purchase Plan and Employee Discounts
  • Benefits; medical, dental, vision, life insurance, long term disability
  • Vacation, Sick Time, Holidays, Bay Alarm Days
  • 401(k) with a company match
  • Employee Referral Bonus Program
  • Flexible Spending Account
  • Employee Assistance Program (EAP)
  • Education Reimbursement
  • Family Scholarship Programs
  • Employee Resource Groups
  • Community Service Programs
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