Cloud Operator

Bay Alarm Company • Concord, CA

6d

About The Position

Assist Field with Installing, Configuring, Servicing and
Testing equipment. Configure Cloud Accounts and Enroll devices.

Requirements

• 1-2 years Central Station dispatch or related field experience required.
• 3-5 years related experience preferred.
• High school diploma or equivalent required.
• Networking certification or credential is preferred
• Good communication skills required.
• Basic data entry and retrieval skills required.
• Final applicant will need to have the ability to pass a pre-employment screening process.

Nice To Haves

• 3-5 years related experience preferred.
• Networking certification or credential is preferred

Responsibilities

• Configure the web-based portion of installations of cloud products
• Management of Cloud programs facing customers
• Ensure equipment is installed to Bay Standards
• Audit the 2-week refinement period on LRVM installations
• Report on Changes, Observations, and Recommendations in email recaps
• Handle "Health Monitoring" of products
• Attempt to correct issues remotely to prevent scheduling service calls
• Contact subscribers to troubleshoot or schedule service when needed
• Attend meetings related to Cloud based products
• Assist other operators with handling calls related to Cloud Products
• Provide education as needed to other operators on use of Cloud Products
• Provide reporting and identify trends to department supervisors and managers
• Other Duties or Responsibilities as assigned

Benefits

• medical, dental, vision, life insurance, and 401(k) with company match
• Guaranteed 40-Hour Workweek with Overtime Opportunities
• Paid Training and a Clearly Defined Career Path (Level System)
• Alarm System Purchase Plan and Employee Discounts
• Benefits; medical, dental, vision, life insurance, long term disability
• Vacation, Sick Time, Holidays, Bay Alarm Days
• 401(k) with a company match
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED