Supervisor, Cloud

University of California San Francisco • San Francisco, CA

4d • $150,000 - $180,000

About The Position

The Supervisor, Cloud will lead the Cloud team in the configuration and operation of UCSF cloud infrastructure services. The Supervisor, Cloud plays a pivotal role in ensuring the smooth and efficient operation of UCSF’s cloud infrastructure. This role supervises senior engineers and engineers in collaborating with a broad range of developers, engineers, business partners, and key University stakeholders to provide best-in-class cloud services. The Supervisor oversees the team that configures and supports workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational monitoring capabilities. This role is responsible for overseeing day-to-day operations to ensure cloud services are efficient, reliable, and secure in delivery to customers. The Supervisor, Cloud will positively impact University of California, San Francisco’s (UCSF) operations and culture by ensuring UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission. The Supervisor, Cloud will advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders. This role will execute UCSF’s vision while modeling UCSF’s culture and values. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $150,000 - $180,000 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

• Bachelor’s degree, or equivalent combination of experience/training, in one or more of the following fields: computer science, computer information systems, etc.
• 5 to 7+ years of experience in one or more of the following fields: information technology, computer science, engineering, etc.
• 1 to 3+ years of experience in managing a team of technical professionals.
• Demonstrated experience in managing information technology, platform and cloud services.
• Knowledge of the design, development and application of technology and systems to meet business needs.
• Advanced project management skills with demonstrated experience in delegating responsibility, tracking project progress, supervising others, and advising teams on competing priorities.
• Demonstrated skill in managing technical staff.
• Demonstrated experience with source control, testing, and continuous integration techniques for both cloud applications and infrastructure.
• Demonstrated experience with DevOps solutions development and deployment paradigms.
• Proven experience with the build, test, and release of applications in the delivery pipeline.
• Demonstrated experience with cloud-based automation tools and processes.
• Proven experience in provisioning and maintaining cloud-based infrastructure.
• Demonstrated skills associated with adapting equipment and technology to serve user needs.
• Demonstrated comprehensive understanding of how system management actions affect other systems, system users, and dependent/related functions.
• Proficiency in key Infrastructure as Code (IaC) methodologies and principles.
• Knowledge of IaC tools such as Terraform, Ansible, Chef, Puppet, or equivalent IaC tools.
• Strong written and verbal communication skills and ability to communicate technical information and ideas to a diverse community of colleagues and stakeholders.
• Demonstrated knowledge, skills, and abilities associated with system problem identification and resolution.
• Experience with design, configuration, operation, repair, and tuning of technology systems.
• Strong customer service skills and ability to triage and escalate to leadership and management for resolution.
• Ability to interpret, analyze, and apply pertinent service-level agreements, policies, procedures, regulations, and other requirements, and turn them into actionable outcomes.
• Ability to establish and advance positive working relationships and a strong rapport with team members, stakeholders, and customers.
• Strong organizational skills and ability to balance competing priorities and support concurrent projects.
• Experience working in a project-based environment using leading project management practices, including schedule management, status reporting, and communication of project risks and issues.
• Familiarity with budget planning and management, business case development, and service management.
• Strong demonstrated problem-solving skills; ability to scope solutions based on knowledge of available resources and timelines.
• Ability to ask questions, gather information, evaluate options, and make decisions with integrity.
• Thinks creatively and proposes innovative ideas, including the incorporation of new technologies or processes.
• Ability to work with agility in a fast-paced environment.

Nice To Haves

• Project Management Professional (PMP) or Project Management Institute (PMI) Certification or equivalent

Responsibilities

• Lead the Cloud team in the configuration and operation of UCSF cloud infrastructure services.
• Supervise senior engineers and engineers in collaborating with a broad range of developers, engineers, business partners, and key University stakeholders to provide best-in-class cloud services.
• Oversee the team that configures and supports workloads in the cloud, automates cloud infrastructure maintenance, and builds new operational monitoring capabilities.
• Oversee day-to-day operations to ensure cloud services are efficient, reliable, and secure in delivery to customers.
• Ensure UCSF’s IT infrastructure is operable, secure, efficient, and effective in service of the University’s mission.
• Advance the University’s mission by delivering exceptional information technology services comprehensively and consistently across customers and stakeholders.
• Execute UCSF’s vision while modeling UCSF’s culture and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager