Cloud Operations Engineer
About The Position
Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible. Position Overview We’re searching for an Associate Cloud Operations Engineer to join our Cloud Services team in a remote work setting. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.
Requirements
- 3+ years of technical support experience in a Windows domain environment, including troubleshooting simple to complex software/hardware issues.
- This role operates as a 5x8 from Monday - Friday, 6:00 PM - 2:30 AM CT
- Experience with Microsoft Windows Server and desktop operating systems.
- Working knowledge of scripting for administrative tasks (VB Script, PowerShell, or Command Line batch files), additional Microsoft products, including SQL Server Management Studio
- Working knowledge of TCP/IP and network troubleshooting
- Highly organized with excellent time management skills
- Excellent written communication skills
- Associate degree in Information Technology, Information Systems, or related field; or equivalent
Responsibilities
- Liaise with Development, Support, and Implementation to provide the best possible experience to our clients.
- Create documentation for policies and procedures used in the department for software installations, server configurations, or troubleshooting.
- Work closely with other Cloud Services groups to resolve issues or help with configuration changes/testing.
- Work in SQL, performing activities like database backups, restores, and running scripts.
- Performs other duties as assigned by the immediate manager or the management team
Benefits
- A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
- We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
- A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
