Cloud Experience Manager

Vision33

15h•Remote

About The Position

As Cloud Experience Manager, you own and shape the overall experience around the delivery of cloud services – from quoting, environment delivery to client go live. This role is about orchestration, clarity in communications, and confidence. Located in Eastern Canada, you’ll lead teams supporting clients in both North America and the United Kingdom, manage direct reports, and ensure every cloud build transitions smoothly from delivery to live production. This role owns the experience across technical, commercial, and operational touchpoints, ensuring cloud solutions are delivered with clarity, precision, and minimal friction, while maintaining high levels of SLA compliance and service quality. The Cloud Experience Manager sits at the intersection of cloud architecture, delivery execution, service operations, and customer experience, acting as a single point of accountability to ensure alignment across sales, build, deployment, and operations. At Vision33, we’re forward-thinkers. We deliver cloud-based ERP and business solutions through experienced consultants and trusted technology partners. With an award-winning global team and responsive support, we help organizations run smarter and grow faster. Vision33 has 400+ experts helping businesses succeed around the world, proven impact with cloud solutions that boost efficiency, lasting growth and sustainable financial success, and trusted expertise with 1,500+ mid-market and enterprise customers.

Requirements

Experience leading cloud, technology, or service delivery with a strong customer experience focus
Proven background in implementation, onboarding, go‑live, or service delivery management
Demonstrated ability to own and coordinate delivery workflows across sales, delivery, engineering, and operations
People leadership experience with direct reports, including coaching, prioritization, and accountability
Strong customer facing skills, especially during high impact events such as go‑live and escalation
Comfortable acting as a single point of accountability for delivery outcomes
Based in (or aligned to) the Eastern Canada time zone, with flexibility to support NA and UK stakeholders
Ability to work US holidays

Nice To Haves

Experience and understanding of Azure or AWS cloud quoting tools is a plus

Responsibilities

Own the end‑to‑end cloud delivery and go‑live experience, ensuring smooth, predictable customer launches
Ensure production readiness through adherence to established standards for validation, documentation, handover, and early‑life support
Align delivery with commercial commitments, partnering with sales to set and meet realistic scope and go‑live expectations
Act as the single delivery experience lead, coordinating across sales, engineering, delivery, and operations
Oversee SLA performance from go‑live, proactively identifying and addressing service risks
Lead customer communication during critical moments, reinforcing confidence and clarity
Track delivery and go‑live outcomes, using insights to improve workflows and delivery standards
Advocate for customers during critical moments, especially go-live
Ensure smooth, well-coordinated customer go-lives
Ensure SLAs are met from day one
Ensure clear ownership and reduced escalations
Build high customer trust in delivery and operations
Provide timely and transparent communications