Salesforce Consultant - Experience Cloud

Cherokee Federal

2d•$125 - $145

About The Position

We’re seeking a seasoned Salesforce Consultant – Experience Cloud to support federal and public sector initiatives. This role blends functional consulting and hands-on configuration, with a strong emphasis on Experience Cloud (portals, user journeys, and digital experiences). This individual will lead discovery and requirements efforts (50%) while also supporting hands-on configuration and solution delivery (50%). The ideal candidate is a strong communicator and facilitator who can translate business needs into scalable Salesforce solutions

Requirements

Bachelor’s degree required
5–8 years of Salesforce experience as a Consultant, Business Analyst, or Functional Lead
Strong hands-on experience configuring Salesforce Experience Cloud (Communities/Portals)
Proven ability to lead discovery and translate business needs into configured Salesforce solutions
Experience designing and delivering customer-facing portals, case management workflows, and digital experiences
Strong understanding of Salesforce platform capabilities (Service Cloud, Sales Cloud, Experience Cloud)
Experience working in Agile or hybrid Agile environments
Ability to balance functional consulting with hands-on configuration (not a developer role)
Excellent communication, facilitation, and stakeholder management skills
Must pass pre-employment qualifications of Cherokee Federal
Must be able to work EST hours
This position requires an active Secret clearance or the ability to obtain and maintain a Secret clearance.
A government contract requires that this position be restricted to U.S. citizens. You must provide documentation that you are a U.S. citizen to qualify.

Nice To Haves

Experience supporting federal or highly regulated environments preferred
Salesforce certifications preferred (Administrator, Experience Cloud Consultant, etc.)

Responsibilities

Lead discovery sessions, stakeholder interviews, and requirements workshops with WHS stakeholders
Prepare and facilitate current-state assessments, process mapping, and future-state design sessions
Serve as the primary liaison between business stakeholders and technical teams
Translate requirements into user stories, acceptance criteria, and functional designs
Work closely with Salesforce Architects to align business needs with scalable Experience Cloud solutions
Configure and implement Experience Cloud solutions, including portals, user access, page layouts, and workflows
Design and optimize user journeys within Experience Cloud (login, case management, self-service, etc.)
Support backlog grooming, sprint planning, and Agile delivery activities
Validate solutions through demos, prototypes, and stakeholder feedback loops
Support User Acceptance Testing (UAT), including test scenario creation and defect triage
Provide training frameworks and support end-user adoption efforts (in partnership with BA/support teams)
Ensure compliance with federal security, governance, and data standards
Act as a trusted advisor to stakeholders on Salesforce capabilities, limitations, and best practices