Cloud Device Management Engineer

Availity

20h•Remote

About The Position

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change. At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. We are seeking a passionate engineer who will work closely with cross functional teams across the organization to drive innovation, evolution, and automation in our end user environments. The Cloud Device Management Engineer will design, implement and support secure, scalable endpoint management primarily for macOS and iOS/iPadOS devices and a small subset of Androids. This role will lead MDM and MAM solutions via Microsoft Intune, integrate and optimize Jamf, and operationalize Apple Business Manager (ABM/ASM) for automated enrollment, app licensing and device lifecycle. The ideal candidate will pair deep Apple platform expertise with automation-first mindset and have a broad knowledge in all aspects of Microsoft 365, Intune, and Azure AD, strong scripting skills and a track record of delivering frictionless, secure associate experiences. Sponsorship, in any form, is not available for this position. This role is primarily remote; however, occasional travel to our Jacksonville, FL office may be required to support team collaboration or business needs.

Requirements

Bachelor’s degree in Information Technology or equivalent work experience and 3+ years experience in IT Infrastructure and End User Support.
Solid knowledge and understanding of cloud-based systems (Jamf, Intune, M365), security requirements, infrastructure, systems administration, application systems, networking and computing devices.
Must be proficient in the use of Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, and Outlook).
Strong hands-on experience and proficiency with Jamf Pro, Apple Business Manager, and understanding of macOS and iOS operating systems, hardware and tools.
Experience with scripting languages for automation and troubleshooting.
Familiarity with identity and access management (IAM), SSO, networking, and security in cloud contexts.
Excellent problem solving and analytical skills.
Strong documentation and governance mindset.
Ability to work independently and collaboratively in a team environment under minimal supervision.
Thrives in a fast-paced environment with exceptional planning, organizational, analytical, problem-solving, and decision-making skills
Expertise in the ability to produce detailed reports on key metrics and KPI.
Demonstrated excellent customer service, interpersonal and leadership skills in communication, both written and verbal at all levels of an organization.
Established record as an effective collaborator.
Detail oriented with a focus on continuous improvement.

Nice To Haves

Preferred certifications: Jamf 200 or 300 certification, Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT), MD-102 Microsoft 365 Endpoint Administrator.
Experience with enterprise networking, VPN, and security tools.
Experience with ITIL practices and ticketing systems (ServiceNow) and managing in an Agile environment utilizing Jira for work organization and completion.

Responsibilities

Design and maintain Apple and Android device management architecture across Intune (MDM & App Protection/MAM) and administer Jamf Pro, ensuring alignment with security, compliance, and user experience goals.
Define enrollment strategies (ADE/DEP or AMAPI), ownership models (corporate vs BYOD), and policy baselines for macOS/iOS/iPadOS/Android.
Operationalize Zero Touch provisioning via Automated Device Enrollment (ADE); integrate with Azure AD/Entra ID, endpoint protection and inventory systems.
Build and manage configuration profiles, compliance policies, conditional access, device restrictions, Wi Fi/VPN, certificates (SCEP/PKCS), and app protection policies for iOS/iPadOS/Androids.
Partner with IT Support teams, Security, Networking, and end users to ensure optimal device performance.
Identifies opportunities for continuous improvement.
Document processes, configurations, and troubleshooting steps in knowledge bases.
Translate business requirements into efficient and effective technical solutions.
Project delivery – Ensures that project plans are developed for initiatives, updates are communicated, and milestones are met. Ensure delivery of expected business benefits on time and within budget.
Teamwork – Serve as a resource and mentor in assigned daily support/operations and deployments and ensure solutions meet business requirements, scalability, and established metrics (SLAs). Consults and advises leadership, project teams, support teams and end users on how to optimize corporate systems and platforms.
Build and sustain vendor relationships, negotiate contracts, and manage software licensing as assigned.
Responsible and accountable for proactive communication and notifications regarding issues and meeting internal customer needs. Communicates plans, project process/status and critical issues to management and team.
Observability and Metrics - build and maintain dashboard metrics on environment health and productivity for both IT and business consumption.
Participate in On-Call rotation and assist in incident troubleshooting for prompt mitigation of issues.
Understands and complies with ethical, legal and regulatory requirements applicable to our business.

Benefits

Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
Culture is important to us and there are many ways for you to make your mark here!
We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates.
“AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You’re at the right place!
Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.