Closer I, Mortgage
About The Position
PENNYMAC Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Mortgage Closer will be responsible for supporting the Closing function within multiple Channels. As the Mortgage Closer, you will act as a key contributor to ensure timely closings of mortgage loans while ensuring efficient and effective processes are followed while meeting customer service objectives. The Mortgage Closer will: Prepare Closing Documents, including the balancing of the Initial and Final Closing Disclosure Be detail oriented while delivering exceptional customer service Actively engage with various parties to the transaction, including both internal and external resources Handle routine calls, emails and/or chat responses Execute daily work queues and escalate as needed Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values
Requirements
- Associate's degree or equivalent work experience
- Closing experience preferred, Mortgage industry experience required
- Understanding of investor requirements and regulatory standards
- A passion for helping customers achieve their financial and homeownership goals
Responsibilities
- Prepare Closing Documents, including the balancing of the Initial and Final Closing Disclosure
- Be detail oriented while delivering exceptional customer service
- Actively engage with various parties to the transaction, including both internal and external resources
- Handle routine calls, emails and/or chat responses
- Execute daily work queues and escalate as needed
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization's desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Real Estate
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
