Clinical Vendor Manager

Gravie • Minneapolis, MN

129d

About The Position

The Clinical Vendor Manager is responsible for managing Gravie’s portfolio of clinical vendor partnerships to ensure cost-effective, high-quality, and compliant delivery of clinical programs and services. This role is hands-on and execution-focused—building relationships with vendors, monitoring performance, and ensuring alignment with Gravie’s operational, financial, and member experience goals.
The Manager will serve as the day-to-day point of contact for clinical vendor performance, driving accountability through data, metrics, and collaboration. This role plays a key part in helping Gravie control medical costs, improve utilization outcomes, and deliver an exceptional member experience.

Requirements

• Active and non restricted RN license
• 3+ years experience managing clinical vendors (UM/CM, telehealth, care navigation, etc.) in payer or managed care settings.
• Demonstrated success improving vendor performance and managing complex contracts.
• Strong organizational and project management skills.
• Excellent relationship-building and communication abilities.
• Proficiency in data analysis and vendor performance dashboards.
• Knowledge of healthcare quality, utilization management, and medical cost containment.
• Comfortable working in a fast-paced, evolving environment.

Nice To Haves

• Working for a TPA and/or Self funded insurance organizations.
• Working with Stop Loss and Reinsurance vendor partners.

Responsibilities

• Serve as the primary point of contact for clinical vendors (including Cigna UM & CM, AHH UM & CM, Teladoc, Sword Health, Alight, and SL partners).
• Maintain strong, collaborative relationships to ensure mutual accountability and continuous improvement.
• Partner with internal clinical, finance, and operations teams to align vendor services with Gravie’s goals.
• Strategize and evaluate potential clinical vendors to identify partnerships that add measurable value and align with organizational goals.
• Monitor vendor performance against SLAs, KPIs, and contract terms; escalate issues and track remediation plans.
• Manage ongoing and annual vendor evaluations, including data reviews and performance scorecards.
• Identify performance gaps and opportunities for cost containment and quality improvement.
• Support contract renewals, amendments, and performance guarantees (PGs) in partnership with Legal and Procurement.
• Ensure vendor compliance with contractual, regulatory, and audit requirements.
• Track key contract dates and coordinate renewal reviews and approvals.
• Define and enforce clinical vendor data reporting standards and integration requirements across systems.
• Prepare regular dashboards and summaries highlighting performance trends, risks, and opportunities.
• Translate data insights into actionable recommendations for leadership.
• Support decisions on insourcing vs. outsourcing functions by assessing cost, quality, and efficiency impacts.
• Reconcile vendor invoices and proactively forecast clinical vendor spend.
• Collaborate cross-functionally to resolve issues affecting member experience or clinical outcomes.

Benefits

• In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees