Clinical Triage Specialist

Forefront Dermatology • Glenview, IL

2d • $23 - $26

About The Position

The Clinic Triage Specialist is the point of contact for patients and supporting medical professionals to address and coordinate ongoing medical care for patients. This is a full-time position and will work: Monday-Thursday 9:00a-5:00p Friday 9:00a-3:00p

Requirements

• Must have high school diploma or general education degree (GED)
• 3 years related clinical or complex scheduling experience preferably in Dermatology or a similar specialty
• RN required
• Must be detail oriented
• Must have excellent communication skills and the ability to communicate effectively orally and in writing
• Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change
• Must possess excellent leadership, organizational, and computer skills
• Ability to work effectively and cooperatively with staff, board, clients, and the public
• Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team
• Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness
• Ability to maintain confidentiality of information

Responsibilities

• Triage and document all incoming clinical phone calls including patient calls for emergencies or questions involving their care and pharmacy calls, medication clarifications, drug interactions to support quality patient care
• Communicate information on behalf of physicians, physician assistants and nurse practitioners to patients as directed
• Document messages in patient chart as needed
• Manage new, renewal, and/or refill prescriptions for patients via EMR system and checking all prior disbursement to patient
• Adherence to compliance and completion of compliance training
• Performs other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED