Clinical Training Coordinator

Primary Health Solutions•Hamilton, OH

About The Position

The Clinical Training Coordinator will work cross-departmentally to provide oversight and implementation of PHS' clinical training and development initiatives. The Clinical Training Coordinator builds the PHS clinical team members’ expertise in patient care skills through demonstrations, continuing education courses and other educational offerings. The Clinical Training Coordinator supports routine, day-to-day standard work clinical and EHR processes, competency assessment and activities related to recruitment of clinical staff, onboarding, (re)training, and Medical Assistant preceptor program. In addition, Clinical Trainers will look to the Clinical Training Coordinator for support in answering training and support-related questions. The Clinical Training Coordinator will act as the primary resource for clinical training inquiries from clinical staff, providers, and training leads. They will be responsible not only for day-to-day clinical training activities but also for delivering more in-depth instruction, troubleshooting equipment, and conducting competency evaluations. They will also contribute to the development and improvement of written clinical workflows and will be responsible for teaching Basic Life Support (BLS) to all current clinical staff

Requirements

Must have an MA certification.
Three or more years of training experience in health care environment is strongly preferred.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have the ability to gain knowledge of Microsoft Office Suite and ability to quickly learn and adapt to EMR systems.
Strong communicator and listener to patients and associates.
Strong interpersonal skills (friendly, caring, patient).
Strong verbal/written communication skills.
Strong organizational skills and attention to detail.

Nice To Haves

Medical Assistant or higher clinical degree
Training certification strongly preferred but not required
Knowledge of Electronic Medical Records strongly preferred
Strong knowledge of Electronic Medical Records (EMR), preferably NextGen
Experience working with nurse practitioners, physician assistants, physicians, and clinical support staff.
Impeccable organizational and time management skills
Proficient written and verbal communication
Attention to detail
Great interpersonal skills with a desire to continuously educate employees in both classroom and clinical settings
High empathy skills and understanding of effective teaching methodologies
Critical thinking and problem-solving skills to adapt to various learning style needs

Responsibilities

Develop and improve upon on-boarding training of new clinical employees in group and/or one-on-one training, for both virtual and classroom setting.
Serve as the go-to expert for clinical training questions and guidance from clinical staff, providers, and Clinical Trainers.
Provide additional support to Clinical Trainers and assist in addressing complex training and support inquiries
Works closely with leadership and other HR team members to ensure staff have valuable experience through on-boarding.
Develop and improve upon clinical training curriculum.
Assign and assess clinical competencies of new clinical employees, ensure the new employee can work independently within 90 days of employment.
Conducts 30-60-90 competency assessment of new clinical hires.
Help with clinical equipment troubleshooting.
Assist in the development and updating of policies and procedures that align with best practices and standard workflow. Coordinates and conducts annual or recurring training.
Participates in developing and implementing clinical services and training strategies that address performance gaps.
Act as the PHS contact and provide oversight to the PHS Medical Assistant Preceptor Program and Nurse Practitioner or Physician Assistant Placement Program.
Work in collaboration with HR and leadership to recommend clinical staff for continuing education and development opportunities to enhance skills and promote retention.
Collaboration with leadership, IT, HR, Clinic Operations and other stakeholders to work on projects, influence change management, drive training strategy, and coordinate project rollouts.
Teach Basic Life Support (BLS) to all current clinical staff