Clinical Systems Trainer

Community Medical Services•Scottsdale, AZ

About The Position

Reporting to the Manager Strategic Implementation, the Clinical Systems Trainer is responsible for delivering high-quality, engaging training for clinical staff on standardized clinical workflows within the CMS EMR (KIPU). This role focuses on adult learning, facilitation, and adoption, ensuring counselors and clinical staff understand and correctly use approved documentation, assessments, and treatment workflows. This position may be filled by a clinically trained professional or a highly skilled trainer with strong facilitation capabilities and experience training clinical end users. The role requires frequent travel and hands-on, in-clinic training support.

Requirements

Bachelor’s degree in behavioral health, psychology, social work, counseling, education, or related field OR equivalent healthcare training experience
Clinical background preferred but not required if strong training and facilitation experience is demonstrated
Experience delivering adult training in healthcare, behavioral health, or EMR systems strongly preferred
Strong facilitation, presentation, and classroom management skills
Ability to travel up to 50% of the time
Ability to work off-hours when necessary
Valid Driver License and Motor Vehicle Clearance (clean driving record for 39 months).
Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR, Part 2
Intermediate to advanced computer knowledge, including ability to navigate in electronic health records
Ability to communicate clearly and effectively between all organizational levels and with outside providers
Ability to coach, train, and motivate employees and evaluate their performance
General knowledge and aptitude for working independently with adults of mixed ethnic groups
Culturally competent and sensitive to client and employee needs
Excellent organizational skills, accuracy, and attention to detail
Problem solving, conflict resolution, time management, and strong customer service skills
Strong team player comfortable working in a fast-paced setting

Responsibilities

Designs and delivers focused training for clinic staff, using a mix of virtual sessions, hands-on system practice, guided walkthroughs, and structured didactic instruction to support knowledge retention and real-world application
Adjusts training modality and pacing based on learner needs, role complexity, and implementation phase to ensure effective adoption and competency
Delivers role-based EMR training for clinical staff, including onboarding, refresher training, and workflow updates
Facilitates instructor-led, virtual, and in-person training sessions focused on clinical documentation, assessments, treatment planning, and clinical compliance
Reinforces standardized workflows, templates, and documentation requirements including state specific requirements developed by the Strategic Implementation Team
Provides go-live and post-implementation support during clinic launches, workflow changes, and system updates
Supports new clinic openings, new hires, and role transitions with structured training and readiness validation
Identifies common training gaps, user challenges, and adoption barriers; escalates workflow or system issues to the Clinical Implementation Strategist
Assists with development, maintenance, and updates of training materials, job aids, quick-reference guides, and competency tools
Responsible for ensuring training attendance, completion, and competency validation
Supports change management and adoption efforts by reinforcing best practices and approved workflows across clinics
Utilizes AI and emerging technologies to optimize training workflows, enabling more time for hands-on coaching and individualized learner support