Clinical Support Specialist Float
About The Position
Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging! Our Mission: We provide choices for people to live independently in the place they want to call home. About Us: Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities. Candidates we love… Team players who are committed to providing superior service to all they serve Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration. What our staff loves about us… A generous six week PTO program and thirteen paid holidays A $750.00 investment in professional development through a substantial, annual training funds allotment Paid parking in a coverage garage A 401K program with company match Medical, Dental, Vision Benefits and so much more…
Requirements
- Minimum requirement of High School Diploma with a preference of an Associate’s Degree.
- At least two years of experience in home care, geriatrics, medical/insurance processing, human services, health care, long term care or other related training.
- Intermediate computer skills including Microsoft Office applications, particularly Xcel and Outlook.
- Basic knowledge of major chronic illnesses, disease processes, normal aging, and medical terminology.
- Excellent verbal and written interviewing and skills.
- Ability to communicate in a collaborative, effective manner with others to establish and maintain good working relationships.
- Must be detail oriented, and can prioritize job duties, multi-task, and complete assignments within deadlines so that Agency and consumer goals are met.
- Ability to portray a positive attitude and demonstrate commitment to the mission of the Agency.
- Ability to record information in an accurate, timely manner and meet each program’s time frames.
- Ability to be trained and effectively navigate within IT platforms used for the successful completion of work duties.
- Must have excellent customer service skills.
Responsibilities
- Scheduling initial assessments and annual reassessments via scheduling software. Identifying need for and scheduling language interpreters.
- Process requests and applications for Medicaid Waiver programs, Home Choice and Nursing Facility (NF) Placements.
- Monitor, communicate and advocate for consumers who are pending enrollment or NF placement, and documents in the appropriate system.
- Facilitate and process referrals, approvals, enrollments, and denials for WRAAA administered programs.
- Assist with review and data entry into the Ohio Benefits Workers Portal and/or MITS (Medicaid Information Technology System).
- Assist with processing and monitoring Pre-Admission Review requests including level of care assessments, 9401 Medicaid entry, HENS (Healthcare Electronic Notification System) entry, and mailing review result letters.
- Monitors department and/or unit specific email and voicemail and respond to all inquiries within 24 hours.
- Provide coverage and/or assistance to other Clinical Support Assistants and perform other duties as assigned by supervisor.
- Assist Supervisors with monitoring and managing reports including self-reporting of required productivity.
- Meet requirements for timely and accurate documentation completion.
- Advocate on behalf of consumers and/or caregivers to assist individuals in securing Medicaid and appropriate services and care settings in collaboration with providers of service.
- Collaborates with stakeholders as needed to meet consumer and Agency goals.
- Support WRAAA mission, vision and strategic plan goals, and management decisions.
- Maintains individual’s confidentiality according to Agency policy.
- Participates in trainings, meetings, in-services, and continuing education opportunities.
- Participate in department and agency initiatives for the purpose of improving quality, efficiency, and positive stakeholder interactions.
- All staff have the responsibility and authority to propose ways to improve quality and to fully participate in quality improvement efforts.
Benefits
- A generous six week PTO program and thirteen paid holidays
- A $750.00 investment in professional development through a substantial, annual training funds allotment
- Paid parking in a coverage garage
- A 401K program with company match
- Medical, Dental, Vision Benefits and so much more…
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
