Clinical Support Associate

Tava Health•Salt Lake City, UT

6h•Remote

About The Position

About Tava Health Tava Health is on a mission to make high-quality mental health care accessible and stigma-free. We partner with employers to provide thoughtful, technology-enabled mental health support to their teams while building a strong, connected provider network. Our platform empowers clinicians with the tools, community, and operational support they need to focus on delivering exceptional care. If you’re passionate about improving mental health and excited to work in a growing, mission-driven organization, we’d love to meet you. About the Role The Clinical Support Associate plays a key role in ensuring an exceptional provider experience across our network. This position is ideal for early-career clinicians—recent master’s graduates, associate-level clinicians, or newly licensed professionals—who are passionate about supporting high-quality mental health care and thriving in a tech-enabled environment. In this role, you will serve as a frontline clinical resource for providers across our platform. You’ll handle provider escalations, assist with onboarding and training, support the provider community, and conduct 1:1 check-ins to promote strong clinical quality and platform engagement. If licensed, you may also maintain a small caseload (1–2 clients) to stay connected to direct clinical work. This is a fantastic opportunity to develop operational experience within a growing mental health organization while continuing to build clinical skills.

Requirements

Master’s degree in a clinical field (e.g., Marriage & Family Therapy, Counseling, Social Work, Psychology).
Associate license or full independent license in your state (e.g., AMFT, APC, ASW, LMSW, LMFT, LPC, LCSW).
Strong written and verbal communication skills.
Comfort navigating ambiguity, learning new technologies, and operating in a fast-paced environment.
Ability to build rapport with providers and communicate in a supportive, solution-oriented manner.
Clinical judgment: Ability to understand clinical risk, documentation norms, and professional boundaries.
Communication: Clear, warm, and concise communication across channels.
Problem-solving: Capable of navigating unclear situations and providing structure and solutions.
Ownership: Takes initiative and follows through independently.
Adaptability: Comfortable learning and refining workflows as the organization evolves.
Collaboration: Thrives in cross-functional work environments.

Nice To Haves

Experience in virtual care, digital mental health, or tech-enabled clinical environments.
Prior experience in provider operations, clinical support, customer support, or clinical quality.
Bilingual or multilingual skills.

Responsibilities

Respond to and resolve clinical-adjacent support escalations (e.g., documentation guidance, scope-of-practice questions, platform functionality issues).
Serve as a subject matter resource for clinical processes, documentation standards, and provider expectations.
Provide timely, high-quality support through chat, email, video, and asynchronous communication channels.
Conduct 1:1 meetings with providers to address quality concerns, documentation feedback, or general questions related to practice on the platform.
Monitor provider satisfaction and escalate patterns, risks, or concerns to Clinical Managers or leadership.
Support provider onboarding by answering questions about processes, expectations, and platform workflows.
Assist with hosting Q&A sessions, office hours, and group onboarding support.
Help maintain training materials, FAQs, and support resources to ensure provider clarity and success.
Assist in managing and moderating the provider online community (e.g., discussion forums, Slack, or other communication platforms).
Foster connection, transparency, and knowledge sharing within the provider network.
Share updates and changes in workflows, processes, or clinical expectations succinctly and clearly.
Review documentation for completeness, accuracy, and alignment with clinical expectations, providing supportive guidance to providers as needed.
Flag concerns or trends to the Clinical Manager for further review or coaching.
Participate in initiatives to improve provider performance, documentation, or client outcomes.
Maintain a small client caseload (1–2 clients), providing high-quality, evidence-based mental health treatment.
Maintain all documentation, compliance, and ethical requirements associated with direct clinical practice.
Work closely with Support, Product, Operations, and Clinical Leadership to identify opportunities to improve provider experience.
Provide input on tooling, workflows, and resources to streamline provider success.