Clinical Operations Support Associate

Rendr•New York, NY

About The Position

The Clinical Operations Support Associate serves as a pivotal coordinator within the department, ensuring operational excellence. This role is instrumental in driving key initiatives in process optimization, patient safety, and regulatory compliance.

Requirements

High school diploma or GED
Bilingual (English/Chinese) preferred; proficiency in reading Chinese is an advantage
Demonstrated ability to manage high-volume workloads by leveraging multiple systems, including EMR platforms and internal portals, with speed and accuracy
Proficient Microsoft Office skills (Excel, Word, Outlook, PowerPoint)
Proven ability to communicate effectively and organize complex workflows in a team environment
Excellent teamwork abilities and interpersonal skills
Maintain a professional, empathetic, and courteous demeanor
Detail-oriented with a high degree of accuracy

Nice To Haves

Prior graphic design experience is an asset
Prior experience in a medical setting and familiarity with medical terminology are preferred but not required

Responsibilities

Supports leadership through high-capacity data synthesis, real-time tracker updates, and coordinating departmental training and report distribution.
Supports leadership in the production of management/clinical reports and presentations, guaranteeing precision and consistency across all high-level documents.
Assists leadership with departmental projects centered on program development, patient satisfaction and safety, workflow efficiency and regulatory alignment.
Streamlines cross-functional communication, ensure information was accurately disseminated and followed up, with all inquiries resolved promptly and effectively.
Manages high-precision data entry and record-keeping, consistently meeting departmental standards for accuracy and reliability.
Provides flexible operational support by managing special assignments and ad hoc tasks to ensure seamless departmental workflow.