Clinical Support Associate

Seva Hospice•Visalia, CA

11h•$21 - $25•Onsite

About The Position

Seva Hospice is a locally owned and operated company of experienced hospice providers with a desire to serve the communities we live and work in. Due to growth, we are looking for an experienced Clinical Care Coordinator to join our dynamic team. This is a full-time position in our office in Visalia, CA. Your presence and services should bring comfort to the person who faces the end of their lives and help them reach acceptance and peace of mind. A compassionate nature and excellent interpersonal skills will make you a good candidate for this position. Our goal is to help patients live their final days with dignity and comfort.

Requirements

Hospice experience preferred
At least two (2) years related experience, preferably in scheduling, medical records or medical office coordination.
Competency with Microsoft Office suite of programs, including Word, Excel and PowerPoint.
Strong understanding of the hospice philosophy.
Demonstrated ability to maintain performance in a fast-paced, heavy work environment while paying great attention to detail.
Strong interpersonal and communication skills.
Ability to deal tactfully with customers, clinical staff and the community.

Nice To Haves

Hospice experience preferred

Responsibilities

Manages all daily clinical records functions.
Protects all clinical records through the maintenance of control procedures for all open and closed records.
Forwards copies of clinical records to authorized users according to policy.
Completes an administrative record audit following patient discharge and forwards the record to the Clinical Supervisor for clinical audit.
Monitors aged unsigned physician orders and submits second and third requests for signed orders to overdue physicians, calls or visits the offices of seriously overdue physicians.
Ensures accurate and prompt filing and retrieval of clinical records.
Maintains patient confidentiality and protects operations by monitoring confidential information.
Ensures compliance with all state, federal, and CHAP regulatory requirements.
Maintains positive working relationships with patients, families, clinical staff and community partners.
Assists in coordinating care with community partners including preparing plan of care update documents, communicating scheduled care conferences and faxing physician orders as needed.
Provides back-up office assistance including answering phones promptly and efficiently. Responds to messages appropriately and disseminates information to the appropriate persons.
Maintains patient confidentiality and protects operations by monitoring confidential information.
Provides support to clinical staff by means of back office support.
Responds to messages appropriately and disseminates information to the appropriate persons.
Participates in patient survey activities, documents findings and notifies appropriate supervisor of any dissatisfied customers.