Clinical Support Associate

Velocity Clinical Research•Dallas, TX

49d

About The Position

Overview Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise: to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step. As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity. Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program. Summary: The Clinical Support Associate assists the Clinical Operations Team within a limited scope of defined responsibilities in carrying out one of the assigned roles (collection/processing of laboratory samples, data entry of clinical data or administrative/front office support).

Requirements

High school graduate and/or technical degree
Phlebotomy if applicable and required by state law
Basic knowledge of medical terminology
Basic ability to use the following technology: Computers, Microsoft Office software, fax, copier, and multi-line telephone.
Basic understanding of verbal, written, and organizational skills
Ability to work as a team player
Ability to read, write, and speak English
Ability to multi-task
Ability to follow written guidelines
Ability to be flexible/adapt as daily schedule may change rapidly
Sit or stand for long periods of time
Communicate in person and by a telephone
Limited walking required
Limited to lifting up to 30 pounds

Responsibilities

Assist in the conduct of clinical trials by performing phlebotomy and laboratory tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity’s SOPs
Perform venipuncture, capillary puncture and/or other fluid collection within scope of the protocol and local law and regulations
Process, package and ship laboratory specimens as required per protocol and IATA regulations, if applicable
Track, order and maintain inventory of all laboratory and study related supplies throughout course of the clinical trial
Communicate with coworkers, leadership, study subjects, sponsors, CROs, and vendors under the direction of the Clinical Research Team
Maintain confidentiality of patient protected health information
Escalate potential patient safety issues to Clinical Research Team
Clean, organize, and disinfect the patient care, lab and lab equipment areas as needed
Assist in the conduct of clinical trials by performing data entry tasks in accordance with the study protocol, GCP, ICH Guidelines, and Velocity’s SOPs under the direction of the Clinical Research Team
Enter source data into the sponsor's and/or vendor’s data portal
Resolve basic queries that do not require a change in the clinical source chart per Velocity SOPs
Escalate missing and/or inconsistent data identified in the subject’s chart to Clinical Research Team
Demonstrate basic understanding of good documentation practices when transferring data to sponsor/CRO data capture systems
Maintain confidentiality of patient protected health information
Maintain confidentiality of patient protected health information
Prepare source document charts, copy and/or file medical records and study related documents as required
Perform front office duties as needed including but not limited to answering phones, scheduling subjects appointments, making reminder calls and updating patient tracking systems
Instruct patients on completing applicable paperwork upon check in
Other duties as assigned