CLINICAL SUPPORT ASSISTANT
About The Position
The Clinical Support Assistant plays a key role in supporting clinical and surgical operations by managing prescription refills, medication prior authorizations, appointment follow-ups, and after-hours patient care coordination. Serves as a resource to patient care issues including prescription and appointment management. This position functions independently and collaboratively within a team to ensure seamless patient care. The role also involves assisting the management team in quality assurance efforts to maintain high standards of clinical quality, patient satisfaction, and regulatory compliance.
Requirements
- Education - High school or GED equivalent
- Excellent customer service skills as demonstrated in past work experience
- Strong verbal and written communication skills
- Experience using EHR systems and proficiency with basic Microsoft applications.
- Ability to communicate effectively with patients, staff, management, and physicians.
- Maintain a professional, respectful, and friendly demeanor at all times.
- Ability to work independently and collaborate as a team player.
- Exceptional time management and prioritization skills in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Takes responsibility for personal actions and demonstrates accountability.
- Commitment to quality, excellence, and continuous improvement.
- Positive representation of the organization’s mission and values.
Nice To Haves
- Prior healthcare experience preferred (ex: medical office assistant, pharmacy tech, nurse assistant)
- Experience with prescription refills/prior authorization process preferred
Responsibilities
- Managing prescription refills
- Medication prior authorizations
- Appointment follow-ups
- After-hours patient care coordination
- Serves as a resource to patient care issues including prescription and appointment management
- Assist the management team in quality assurance efforts
Benefits
- Paid time off
- Paid holidays
- Insurance - health, dental, group term life, and short-term disability
- Uniform allowance
- Jury duty pay
- Traditional and Roth 401k with match
- Profit sharing contribution
- Awards program
- Continued education & advanced training opportunities
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
