Clinical Support Assistant

UBMD Orthopaedics & Sports Medicine•Buffalo, NY

2d•Onsite

About The Position

UBMD Orthopaedics & Sports Medicine is seeking both Full-Time and Part-Time Clinical Support Assistants to support our clinical teams across multiple locations. This role plays a vital part in ensuring efficient patient flow, provider support, and high-quality patient care.

Requirements

High School Diploma or equivalent required.
One to two years of experience in a healthcare provider’s office or hospital setting preferred.
Excellent communication and customer service skills
Strong organizational and multitasking abilities
Ability to work in a fast-paced, team-oriented environment
High attention to detail
Commitment to maintaining patient confidentiality and adhering to HIPAA regulations

Responsibilities

Room patients and complete intake documentation.
Check out patients and provide follow-up care instructions.
Generate work notes, orders, and other documentation per provider directive.
Ensure patients have signed all required documents, including HIPAA and Financial Policies.
Schedule and reschedule patient appointments, including internal referrals and OrthoCare (urgent care) follow-ups.
Answer and direct incoming calls promptly and appropriately.
Listen to and return voicemails.
Send and respond to triages, emails, and MS Teams messages (Medent, Outlook, MS Teams).
Perform patient chart prep prior to appointments: Enter x-ray orders Verify demographics and insurance Obtain necessary medical records
Manage Medent tanks including documents, general orders, diagnostic imaging, therapy and lab orders.
Review and distribute daily progress notes to primary and referring physicians.
Complete and distribute disability paperwork; log forms and form fees per office protocol.
Ensure compliance with collecting patient outcomes and quality reporting.
Maintain suite stocking and cleanliness.
Support overall clinical workflow.
Perform other team-related responsibilities as needed.