Clinical Supervisor

Volunteers of America Los Angeles•Los Angeles, CA

1d•Onsite

About The Position

Volunteers of America (VOALA) is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. The Clinical Supervisor oversees clinical and casework services performed by the multi-disciplinary case management team and acts as the primary clinical advisor to the Program Manager for the assigned unit.

Requirements

Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Current TB screening and Immunization Records (within 5 days of hire)
Copy of Current Professional License (if applicable)
Current BLS Certification (within 15 days of hire)
Completion of all required trainings (within 30 days of hire)
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges
Master's degree in social work, psychology, or counseling from fully-accredited college or university
Licensed by the state of California as a Licensed Clinical Social Worker, Licensed Marriage & Family Therapist, Psychologist, or Licensed Professional Clinical Counselor. (LCSW, LMFT, or LPCC)
Minimum of 3 years of complex clinical experience in program(s) serving homelessness, addictions, under-served populations or prison re-entry/diversion
Proven leadership qualities

Nice To Haves

Supervisory experience in re-entry services or related social services field
Experienced providing services to those who are recovering or dually-diagnosed
Valid Driver's license

Responsibilities

Supervises the designated licensed and/or registered therapists, case workers and other clinical staff
Implements and communicates clinical employee performance standards in accordance with the organization policy and procedures and DMC-ODS Waiver, Title XXII and CARF standards
Ensures that the program approach is trauma-informed and strength-based by monitoring and participating in activities and by maintaining emotional and physical safety of the staff and clients
Meets regularly with multi-disciplinary case management team to review services provided to clients, ensuring the quality of care and adherence to VOALA procedures and State policy and regulations
Reviews case records for accuracy, consistency, and conformity with laws, regulations and policies and for quality of clinical case management and application of proper clinical case management techniques
Create and work within a team environment to ensure all Program staff are knowledgeable and familiar with contract expectations, case management and supervisorial expectations and ensure all staff are delivering high quality care
Conducts unit staff meetings to interpret and discuss new policies, procedures and regulations, and to discuss need for improvement of clinical case management techniques
Participates in and conducts in-service training programs and staff development activities
Provide quality assurance of documentation and ensuring that case managers' monthly contacts assist the agency with meeting its billing goals
Co-sign all notes of non-clinical/non licensed employees within the relevant database system or other internal noting system
Other tasks as may be assigned by the Program Manager
Oversee clinical case management services, ensure adherence to VOALA, State and Program policy, regulations and law
Reviews case records, ensures accuracy and compliance with VOALA and ODR policy, regulations and law
Builds case management team, and supporting staff to ensure high quality care
Conducts regular staff meetings to discuss and implement best practices
Conducts in-service training of staff, clinical and non-clinical
Other duties as required and may be subject to change