Supervisor, Clinical

CCRM Fertility•Boston, MA

1d•Onsite

About The Position

The Clinical Supervisor plays a crucial role in overseeing and coordinating operations for the Care Center’s back-office team, to ensure high-quality, effective, efficient, and compassionate patient care. This position is responsible for staff training and development, performance management, quality assurance, patient safety and advocacy, and workflow coordination. The Clinical Supervisor reports to the Practice Administrator.

Requirements

High School Diploma required, Associates Degree or higher preferred.
Medical Assistant (MA) Certification is a minimum requirement.
Current BCLS certification.
2+ years of related supervisory experience required.
2+ years of previous experience in women’s health, fertility, or OB/GYN required.

Nice To Haves

LPN/RN license preferred.

Responsibilities

Coordinate and supervise the back-office technicians/workflow.
Oversee the Care Centers, operational flow; identify, communicate, and implement processes and training to improve patient care.
Organize and assign the required duties and responsibilities to the team.
Create staff schedules to ensure all physicians have the appropriate coverage; coordinate staffing changes/requirements and provide updates as needed.
Monitor staff performance to ensure accuracy, efficiency, and timeliness of all tasks.
Review/approve staff timecards and PTO requests, monitor attendance and over-time, and counsel staff as needed.
Ensure high-quality patient care, patient/staff interactions, and patient satisfaction; document and discrepancies per the Director’s directive(s).
Ensure all protocol and/or procedures remain up-to-date and communicated to the team; provide training as needed.
Provide verbal and written staff performance evaluations annually or as needed.
Maintain adequate clinical supplies and identify needs for new products, ensure purchases remain cost effective/within budget, and submit receipts for timely payment.
Ensure equipment is in working order, schedule maintenance annually, and contact vendors for any repairs.
Provide all new staff with an orientation to back-office operations, procedures, and equipment.
Assist providers as needed to maintain patient flow and provide coverage during any staffing shortage.
Conduct monthly staff meeting to provide training and updates to the team.
Other duties assigned.

Benefits

Generous Paid time-off (PTO) and paid holidays
Medical, Dental, and Vision Insurance
Health benefits eligible the first day of the month following your start date.
401(k) Plan with Company Match (first of the month following 2 months of service)
Basic & Supplement Life Insurance
Employee Assistance Program (EAP)
Short-Term Disability
Flexible spending including Dependent Care and Commuter benefits.
Health Savings Account
CCRM Paid Family Medical Leave (eligible after 1 year)
Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
Professional Development, Job Training, and Cross Training Opportunities
Bonus Potential