Clinical Staff Program Manager

Recora, Inc•Eastern, KY

43d•$65,000 - $75,000•Remote

About The Position

Recora Health is seeking a dedicated and experienced Clinical Staff Program Manager to lead our virtual cardiac rehabilitation program. This role involves managing a team of care providers, ensuring high-quality patient care, and driving program success through strategic planning and execution. The ideal candidate will have a strong background in exercise physiology and a passion for improving patient outcomes in a virtual setting.

Requirements

Proven experience in managing virtual care programs.
Proven experience managing a staff of 50+ 1099 contractors.
Strong leadership and communication skills.
Ability to analyze data and metrics to drive program improvements.
Experience in patient care and retention strategies.
Familiarity with virtual health platforms and technologies.

Responsibilities

Develop and manage care provider schedules to ensure adequate coverage and optimal patient care.
Conduct performance reviews to support professional development, uphold program standards, and address underperformance by implementing targeted improvement plans for care providers to include contract termination.
Ensure care providers meet performance targets and work with them to create plans for achieving those goals.
Provide guidance and support to the Lead Exercise Physiologist and Lead Intake Specialist, ensuring alignment with program goals, effective onboarding and training, session shadowing, and completion of other assigned responsibilities.
Lead the recruitment process for new care providers, ensuring the selection of qualified candidates.
Oversee onboarding and training programs to equip new hires with necessary skills and knowledge.
Review and approve invoices related to program operations, ensuring accuracy and compliance with budgetary constraints.
Develop and update standard operating procedures (SOPs) to reflect workflow changes and ensure program efficiency.
Monitor and analyze program data and metrics to assess performance and identify areas for improvement.
Use data-driven insights to inform decision-making and strategic planning.
Facilitate regular meetings with care providers to discuss program updates, share best practices, and collaborate on projects.
Prepare agendas and lead monthly huddles to ensure team alignment and effective communication.
Monitor care team slack channels and respond to escalations from care providers.