Clinical Specialist

Rx Redefined • Detroit, MI

19d • Remote

About The Position

The Clinical Specialist position presents an exciting opportunity to combine clinical, operational, and customer success skills to support accounts across a region, ensuring their ultimate success. In this role, you will assist and support an account team with customer challenges, identifying areas for improvement, and providing ongoing support. This position involves customer-facing activities, utilizing presentation skills, and maintaining detailed organization to keep the region efficient. Ideal candidates will reside in one of the following cities and/or states: Chicago, IL and/or Detroit, MI.

Requirements

• Highly organized, professional, and reliable
• Strong time management and deadline-making skills
• Ability to multi-task and manage multiple projects
• Self-starter with the ability to work well in a team
• Innovative problem-solving skills and comfort with ambiguity
• Quick learner, creative problem solver, and technology savvy
• Willingness to travel up to 30% of the time during peak periods
• Ability to work cross-functionally within the organization to carry out primary roles and responsibilities.

Responsibilities

• Resolve patient escalations at assigned accounts as the first line of support
• Support customer launches, including on-site training and engagement of clinical and support staff, as need
• Serve as a subject matter expert (both internally and externally) on Rx Redefined’s technology, DMEPOS products, and EMR systems
• Execute our Prescription Navigation strategy's tactical operations and escalate underperformance to the account team
• Work closely with the account team to ensure customer success and optimized performance, including on-site visits, new staff training, or execution of strategic initiatives
• Analyze data and reports to identify trends, areas for improvement, and opportunities for customer success
• Utilize EMR systems to communicate with customers and coordinate support activities
• Act as the escalation point by reviewing patient charts to ensure documentation follows compliance standards.

Benefits

• Medical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined.
• Unlimited PTO - take the time you need for rest and recharge.
• Remote-first flexibility - work from home with travel to provider sites as needed.
• Professional growth - be part of a high-growth team where you’ll learn quickly and see the impact of your work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed