Clinical Specialist Manager, Pain Interventions - Northern California

Medtronic Inc.•San Francisco, CA

28d•$120,000 - $180,000•Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. At Medtronic, the Clinical Specialist Manager, Pain Interventions partners with the District Sales Manager(s) in achieving unit/revenue goals and enhancing customer satisfaction by effectively managing the district's clinical team. The CSM is fully competent clinically and will provide case, customer and patient support while facilitating cross-district and cross-region collaboration on to resolve resource constraints. This is a field based role. Responsibilities may include the following and other duties may be assigned: Manages and coaches district clinical employees through the utilization of field visits, individual or group meetings, and telephone contacts to accomplish the following objectives: Alignment Partners to ensure coordinated sales and clinical efforts across the district, driving clinical efficiencies including case coverage where necessary Schedules resources for clinical events working closely with the District Manager. Resources may be drawn from other regions as necessary Ensures all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed Communicates corporate, division, region and/or district mission, goals and activities Coaching Directs and motivates employees to achieve clinical, unit and revenue goals Provides ongoing feedback/coaching and regular performance and development discussions with employees Implements corrective actions where necessary Documents field visits with employees with actions observed and suggestions for improvement for the individual CS Adheres to, communicate, and reinforce Medtronic policies and business conduct standards Training/Development Oversees the training and development of Clinical Specialists in product knowledge and competitive knowledge Coaches and advises employees on teamwork, time and task management, and career development Assists employees with the creation and ongoing implementation of Individual Development Plans (IDP's) Identifies clinical opportunities through the use of analytics and/or field visits Addresses clinical opportunities through coaching or the development of specific measurable projects Coordinates, develops, and implements strategies to achieve short and long-term business objectives especially related to clinical activities Ensures efficient and effective scheduling of case coverage for the district including case coverage where necessary Provides direction to employees regarding the management of assets, expenses, budgets, etc. Performs administrative tasks related to cost center management, expenses, email, and other communication activities Ensures personal understanding of all quality policy/system items that are personally applicable Follows all work/quality procedures to ensure quality system compliance and high quality work Partners with the District Sales Manager and HR to recruit and hire top candidates for open positions Continually works to maintain a strong, diverse personnel "bench" of candidates for use in future hiring opportunities Other duties as assigned by District Manager We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader -that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion & Diversity at Medtronic Click Here

Requirements

To be considered for this role, please ensure the minimum requirements are evident on your applicant profile.
Bachelor's Degreeâ with 5 years of relevant experience; or
An Advanced Degree with a minimum of 3 years of relevant experience.

Nice To Haves

1+ years of directly related Medtronic experience
Previous Clinical Specialist level or higher experience
Previous people management experience
Knowledge of local customer base
Knowledge of clinical coverage requirements
Additional experience in sales, marketing, training, healthcare, technical services, engineering or related areas in the medical device industry
Successful career record showing promotions, time in role, and increasing responsibilities
Ability to manage multiple tasks and processes with ease
Demonstrated change leader
Demonstrated business acumen
Preference will be given to local qualified candidates and candidates with Medtronic experience

Responsibilities

Manages and coaches district clinical employees through the utilization of field visits, individual or group meetings, and telephone contacts to accomplish the following objectives
Partners to ensure coordinated sales and clinical efforts across the district, driving clinical efficiencies including case coverage where necessary
Schedules resources for clinical events working closely with the District Manager. Resources may be drawn from other regions as necessary
Ensures all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed
Communicates corporate, division, region and/or district mission, goals and activities
Directs and motivates employees to achieve clinical, unit and revenue goals
Provides ongoing feedback/coaching and regular performance and development discussions with employees
Implements corrective actions where necessary
Documents field visits with employees with actions observed and suggestions for improvement for the individual CS
Adheres to, communicate, and reinforce Medtronic policies and business conduct standards
Oversees the training and development of Clinical Specialists in product knowledge and competitive knowledge
Coaches and advises employees on teamwork, time and task management, and career development
Assists employees with the creation and ongoing implementation of Individual Development Plans (IDP's)
Identifies clinical opportunities through the use of analytics and/or field visits
Addresses clinical opportunities through coaching or the development of specific measurable projects
Coordinates, develops, and implements strategies to achieve short and long-term business objectives especially related to clinical activities
Ensures efficient and effective scheduling of case coverage for the district including case coverage where necessary
Provides direction to employees regarding the management of assets, expenses, budgets, etc.
Performs administrative tasks related to cost center management, expenses, email, and other communication activities
Ensures personal understanding of all quality policy/system items that are personally applicable
Follows all work/quality procedures to ensure quality system compliance and high quality work
Partners with the District Sales Manager and HR to recruit and hire top candidates for open positions
Continually works to maintain a strong, diverse personnel "bench" of candidates for use in future hiring opportunities
Other duties as assigned by District Manager

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

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