Medtronic-posted 3 days ago
Full-time • Manager
Remote • Oakland, CA
5,001-10,000 employees

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. At Medtronic, the Clinical Specialist Manager, Pain Interventions partners with the District Sales Manager(s) in achieving unit/revenue goals and enhancing customer satisfaction by effectively managing the district’s clinical team. The CSM is fully competent clinically and will provide case, customer and patient support while facilitating cross-district and cross-region collaboration on to resolve resource constraints. This is a field based role. Responsibilities may include the following and other duties may be assigned:

  • Manages and coaches district clinical employees through the utilization of field visits, individual or group meetings, and telephone contacts to accomplish the following objectives: Alignment
  • Partners to ensure coordinated sales and clinical efforts across the district, driving clinical efficiencies including case coverage where necessary
  • Schedules resources for clinical events working closely with the District Manager. Resources may be drawn from other regions as necessary
  • Ensures all direct reports have annual/quarterly objectives and implement a regular schedule of evaluating performance, providing feedback and coaching, and documenting performance needs and achievements; implement performance improvement plans, if needed
  • Communicates corporate, division, region and/or district mission, goals and activities Coaching
  • Directs and motivates employees to achieve clinical, unit and revenue goals
  • Provides ongoing feedback/coaching and regular performance and development discussions with employees
  • Implements corrective actions where necessary
  • Documents field visits with employees with actions observed and suggestions for improvement for the individual CS
  • Adheres to, communicate, and reinforce Medtronic policies and business conduct standards Training/Development
  • Oversees the training and development of Clinical Specialists in product knowledge and competitive knowledge
  • Coaches and advises employees on teamwork, time and task management, and career development
  • Assists employees with the creation and ongoing implementation of Individual Development Plans (IDP’s)
  • Identifies clinical opportunities through the use of analytics and/or field visits
  • Addresses clinical opportunities through coaching or the development of specific measurable projects
  • Coordinates, develops, and implements strategies to achieve short and long-term business objectives especially related to clinical activities
  • Ensures efficient and effective scheduling of case coverage for the district including case coverage where necessary
  • Provides direction to employees regarding the management of assets, expenses, budgets, etc.
  • Performs administrative tasks related to cost center management, expenses, email, and other communication activities
  • Ensures personal understanding of all quality policy/system items that are personally applicable
  • Follows all work/quality procedures to ensure quality system compliance and high quality work
  • Partners with the District Sales Manager and HR to recruit and hire top candidates for open positions
  • Continually works to maintain a strong, diverse personnel “bench” of candidates for use in future hiring opportunities
  • Other duties as assigned by District Manager
  • Bachelor’s Degree with 5 years of relevant experience; or An Advanced Degree with a minimum of 3 years of relevant experience.
  • Must have a valid driver's license and active vehicle insurance policy
  • 1+ years of directly related Medtronic experience
  • Previous Clinical Specialist level or higher experience
  • Previous people management experience
  • Knowledge of local customer base
  • Knowledge of clinical coverage requirements
  • Additional experience in sales, marketing, training, healthcare, technical services, engineering or related areas in the medical device industry
  • Successful career record showing promotions, time in role, and increasing responsibilities
  • Ability to manage multiple tasks and processes with ease
  • Demonstrated change leader
  • Demonstrated business acumen
  • Preference will be given to local qualified candidates and candidates with Medtronic experience
  • Medtronic offers a competitive Salary and flexible Benefits Package
  • A commitment to our employees lives at the core of our values.
  • We recognize their contributions.
  • They share in the success they help to create.
  • We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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