Clinical Solution Consultant-US

Scopio Labs

2d

About The Position

Join our dynamic global customer success team as a Clinical Solution Consultant (CSC), and help us bring Scopio's innovative solutions to laboratory environments. As a vital member of a multidisciplinary team, you'll guide customers in implementing our applications from pre-sales through to go-live and beyond. You’ll help ensure a seamless integration process and that customers harness all the benefits of Scopio technology.
Scopio Labs offers competitive compensation and benefits, including health coverage for you and your dependents and 401K with a 4% company match.

Requirements

• Minimum of two years of experience in the medical device industry with pre-sales responsibilities at laboratories
• Medical Laboratory Scientist (ASCP) or Medical Laboratory Technologist (ASCP) certification required
• Previous experience in a hematology laboratory
• Bachelor’s degree in a relevant field or equivalent education and experience
• Strong interpersonal, persuasive, problem-solving, and communication skills
• Ability to be proactive and initiate actions to assist customers
• Ability to build sustainable relationships with internal and external stakeholders
• A collaborative team player with a strong commitment to customer success
• Willingness to travel up to 60%
• Must be authorized to work in the United States

Responsibilities

• Plan and execute implementation at customer sites
• Assist customers in meeting regulatory and validation requirements
• Develop and conduct training programs, including workshops and on-site sessions for users
• Manage the integration process to align with customer expectations and timelines
• Collaborate with the technical team to address troubleshooting issues related to Scopio products, ensuring effective communication and resolution
• Provide both pre- and post-sale technical support, serving as a resource for application-related inquiries
• Drive proactive process improvements to enhance customer satisfaction while supporting sales objectives
• Identify critical gaps and product issues, recommend actionable solutions, and bring the voice of customer into the backoffice teams
• Collect ROI data to measure progress and adoption at laboratories
• Support the sales team with application demos
• Participate in conferences

Benefits

• health coverage for you and your dependents
• 401K with a 4% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level