Solution Consultant

Netsmart • North Little Rock, AR

1d

About The Position

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the Human Services and Post-Acute Markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Solution Consultant: As a Solution Consultant at Netsmart, you will play a pivotal role in showcasing the value of our solutions and the impact they make for the clients our prospects serve. Your day-to-day activities will include kick-off calls to prepare for upcoming demos, collaborating with team members, and conducting discovery calls with prospects to understand their pain points and tailor personalized demo experiences. You will engage in various demo sessions, ranging from quick 30-minute presentations to more extensive ones. Your ability to tell a compelling story, present phenomenally, and pivot seamlessly will be crucial in demonstrating the "wow" factor and simplicity of our solutions. Your knowledge of the Human Services industry and product expertise will be essential as you configure solutions and support clients in our space. This includes Autism, Behavioral Health, Intellectual and Developmental Disability (IDD), Behavioral Health, & Addictions. Regular meetings with product management will keep you informed about impactful updates, ensuring you are educated and trained to deliver exceptional client experiences. Your role will unify processes, create seamless experiences, and act as a key player in driving new and existing business forward.

Requirements

• Bachelor’s degree or equivalent relevant work experience
• At least 3 years of software pre-sales experience demonstrating solution feature and functionality in the sales process OR At least 2 years of experience working in a human services setting with knowledge of associated clinical and revenue cycle workflows OR At least 2 years of work experience with information systems, preferably in a clinical or financial healthcare setting
• Up to 50% travel

Responsibilities

• Provide technical and product support for sales teams including solution presentations, proposal responses and follow up for current and prospective clients
• Present scripted and unscripted solution presentations to large and small groups; demonstrating knowledge of solution's features and functionalities and effective facilitation of discussion and questions
• Develop and apply knowledge of industry intelligence and trends relevant to specific audiences
• Coach others to clearly articulate and promote Netsmart’s competitive advantages during solution demonstrations
• Promote Netsmart solutions at industry events, trade shows, client meetings and Netsmart’s annual health conference meeting
• Review responses as a part of bid submissions or requests for proposals (RFPs); contribute clinical, financial and local workflow expertise as applicable, and share key RFP feedback with solution presenters
• Maintain appropriate knowledge base for industries served to facilitate ongoing product development and product offerings to market

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level