Clinical Site Representative

Prenuvo • Boston, MA

26d • $25 - $36 • Onsite

About The Position

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".
We are looking for a Clinical Site Representative to join our team! Our ideal candidate will have prior customer service experience. You should be eager to contribute to an innovative clinical study project aimed at advancing the science and practice of preventive medicine. This project involves offering and studying Proactive Screening Whole-Body MRI Examinations (“Prenuvo Scans”) in the setting of a Prenuvo-sponsored clinical study operated out of the Hercules Research Center site at 118 Arsenal Yards Blvd, Watertown, MA 02472).
This is an on-site location, so candidates from the Boston area or those who would be willing to relocate would be preferred. Candidates should reside within an up-to 45-minute commuting distance from the clinic site.
Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

Requirements

• Strong, outgoing team players with genuine empathy for patients
• You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Be a fast-learner who retains information and adapts quickly
• Ability to multitask and prioritize in a fast-paced environment
• Professionalism - you will personify the welcoming face of our clinics and services, preserving patient well-being and confidentiality above all other priorities
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
• Passion for the Prenuvo clinical mission and the scientific endeavor of this clinical research study

Nice To Haves

• Experience with patient care, such as a background in nursing, could be an asset
• Prior experience in customer service would be expected to be a benefit

Responsibilities

• Handle incoming inquiries (phone, chat, email) about the clinical research study and Prenuvo scans
• Provide information and answer questions to prospective participating patients about the research study and the medical services being offered and studied through it, as well as clarify appropriate candidacy to participate in the clinical study
• Schedule appointments for eligible candidates who elect to proceed to a formal study recruitment, enrollment and scanning encounter on-site
• Handling patient appointment reminder calls
• Respond to patient emails and requests
• Maintain clinic cleanliness, organization, and supplies
• Assist with pre-scan questions and completing medical intake forms
• Address post-scan processes, questions and concerns
• Troubleshoot issues and send out scan reports
• Appointment Reminders
• Safety and Health/Medical intake form completion status reviews and reminders prior to arrival
• Verify patient identity and perform standard intake processes
• Assist with medical intake form completion
• Ensure patients are comfortable and well-informed regarding what to expect during the scan
• Communicate with the MRI Technicians
• Assist patients with report access and app installation issues, as needed
• Perform standard check-out processes
• Explain next steps to patient-participants
• Assist with Nurse Practitioner results-review call scheduling
• Coordinate report distribution and health practitioner communication

Benefits

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!
• Retirement made easy! We offer a 401(k) plan to our US employees to help you save for the future, with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family
• The wage for this role ranges from $25 - $36 per hour in local currency depending upon experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees