Clinical Services Manager - Musculoskeletal Service Line

University of Arkansas • Little Rock, AR

1d

About The Position

The Clinical Services Manager (CSM) provides leadership coverage for approximately 40 FTEs at our NLR and Colonel Glenn Orthopedic Clinics. The CSM is responsible for managing nursing personnel, administering patient services, serving as a nurse, acting as a liaison between physicians and nurses, and serving on various committees. Provides guidance and direction to nurses and coworkers to ensure smooth processes, quality, and excellent customer service. The duties of the CSM contribute to the effort to further the mission of UAMS: To improve the health and health care of Arkansans.

Requirements

• Bachelor of Science in Nursing.
• Minimum 5 years of clinical nursing experience plus 3 years demonstrated leadership (formal/informal)
• Current Registered Nurse License in the State of Arkansas.
• Current BLS certification or must be obtained within the first 30 days of employment.
• Excellent communication skills
• Basic computer skills
• Strong work ethics and accountability

Nice To Haves

• Masters of Science in Nursing (MSN)

Responsibilities

• Provides oversight that ensures processes for hiring, onboarding, training, developing, and evaluating providers and staff members within the service line to ensurea highly competent workforce.
• Engages all staff in learning the importance of clinical research, which leads to better patient outcomes.
• Engages all staff to participate in clinical research activities pertinent to their job duties.
• Ensures all patient-family centered care principles are fully acclimated throughout the clinical setting, including service recovery processes to address complaints and incidents for patients, familie,s and visitors.
• Enhances operational effectiveness with improvement projects for the service line, using solid data and analytics that directly impact key metrics related to people, service, growth, margi,n and quality.
• Accountable to outcomes that will include measurable targets for patient quality, satisfaction, clinical metrics, employee satisfaction, workforce indicators (turnover, vacancy, advancement), etc.
• Ensures operations are consistent with the overall direction, goals and focus of the program to include timely response to regulatory agency audit requests, and verifying that required regulatory forms are submitted on time.
• Work closely with the cardiovascular sciences medical director.
• Drives consistent, system-wide service line approach across all facilities in conjunction with processes and standards set by the Institution’s Leadership .
• Ensure efficient business operations (including process improvement) of all aspects of the service line to facilitate patient access, expense management, productivity, patient safety and patient & family-centered care.
• Recruits and retains qualified individuals who possess the competencies to achieve high levels of performance.
• Ensure adequate staffing to create a safe, effective and efficient work unit.
• Manage performance to meet established standards, including but not limited to financial, quality, staffing, service and safety.
• Utilize a system-based approach to identify, address, improve and resolve any operational or performance issues or gaps.
• Plans operational and capital expense budgets.
• Reviews fiscal performance of all cost centers, satellite offices, diagnostic services and other ancillary services.
• Takes an active role with value analysis and as appropriate services on teams that reduce cost without sacrificing care.
• Peforms other duties as assigned.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Manager