Musculoskeletal Clinical Programs Coordinator

Healthcare Outcomes Performance Company•Danbury, CT

10d

About The Position

ESSENTIAL FUNCTIONS Program Support & Coordination Assist in the coordination of musculoskeletal clinical programs (e.g., joint replacement, spine, fracture care, sports medicine). Facilitate communication and collaboration between physicians, nurses, rehabilitation, and administrative staff. Support the implementation of standardized care pathways, protocols, and patient education materials. Schedule, prepare, and facilitate meetings, workgroups, and program committees. Patient Care Coordination Serve as a point of contact for patients and families regarding program processes, education, and follow-up. Support pre-operative and post-operative education efforts, including distributing materials and coordinating classes. Help streamline patient transitions across the continuum of care (hospital, rehab, outpatient). Quality & Performance Monitoring Collect, track, and maintain program data related to clinical outcomes, patient experience, and operational metrics. Assist with preparing reports, dashboards, and presentations for leadership and physicians. Support quality improvement projects by documenting initiatives and monitoring progress. Administrative & Operational Support Coordinate logistics for program accreditation or certification activities. Provide administrative support for budget monitoring, supply requests, and resource tracking as directed by the Manager. Assist with physician engagement activities, including meeting preparation and follow-up. EDUCATION Bachelor’s degree in nursing, healthcare administration, or related field required. EXPERIENCE 3+ years of experience in a healthcare or clinical coordination role, preferably in musculoskeletal care or surgical services. REQUIREMENTS Licensed clinician (RN, PT, or equivalent) strongly preferred. KNOWLEDGE Principles, practices and basic knowledge of nursing services and ancillary departments. Working knowledge of basic hospital administrative functions. Development, coordination and delivery of medical services. Knowledge of musculoskeletal clinical practices, workflows, or rehabilitation care preferred. Government regulations and codes including but not limited to The Joint Commission, DNV, State Agencies, ARRA, COLA, Pharmacy Board, and Nursing Board. SKILLS Exercising a high degree of initiative, judgment and discretion and decision making to achieve organizational objectives. Analyzing situations accurately and taking effective action. Establishing and maintaining effective working relationships with employees, providers, management and the public. Exercising judgment and discretion on developing, applying, interpreting and coordinating departmental policies and procedures. ABILITIES Ability to establish and maintain effective working relationships with a wide arrange of professional, administrative, technical and clerical staff in both a direct and indirect influential situation. Ability to communicate effectively both orally and in writing. Ability to effectively use computer applications such as spreadsheets, word processing, calendar, E-mail, and database software in performing work assignments. Ability to organize and integrate organizational priorities and deadlines. Ability to establish and maintain quality control standards. Ability to assume responsibility and exercise authority over assigned work functions. Ability to collect, organize, and analyze data for program tracking. ENVIRONMENTAL WORKING CONDITIONS Work is typically performed in an office, hospital, and clinical environment. Travel to affiliated hospitals, clinics or partner sites may be required. Ability to work flexible hours to support patient education and program activities. PHYSICAL/MENTAL DEMANDS Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard. ORGANIZATIONAL REQUIREMENTS HOPCo Mission, Vision and Values must be acknowledged and adhered to List additional organization requirements such as training conducted by organization This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Requirements

Bachelor’s degree in nursing, healthcare administration, or related field required.
3+ years of experience in a healthcare or clinical coordination role, preferably in musculoskeletal care or surgical services.
Principles, practices and basic knowledge of nursing services and ancillary departments.
Working knowledge of basic hospital administrative functions.
Development, coordination and delivery of medical services.
Exercising a high degree of initiative, judgment and discretion and decision making to achieve organizational objectives.
Analyzing situations accurately and taking effective action.
Establishing and maintaining effective working relationships with employees, providers, management and the public.
Exercising judgment and discretion on developing, applying, interpreting and coordinating departmental policies and procedures.
Ability to establish and maintain effective working relationships with a wide arrange of professional, administrative, technical and clerical staff in both a direct and indirect influential situation.
Ability to communicate effectively both orally and in writing.
Ability to effectively use computer applications such as spreadsheets, word processing, calendar, E-mail, and database software in performing work assignments.
Ability to organize and integrate organizational priorities and deadlines.
Ability to establish and maintain quality control standards.
Ability to assume responsibility and exercise authority over assigned work functions.
Ability to collect, organize, and analyze data for program tracking.
Requires sitting and standing associated with a normal office environment.
Some bending and stretching required.
Manual dexterity using a calculator and computer keyboard.
HOPCo Mission, Vision and Values must be acknowledged and adhered to
List additional organization requirements such as training conducted by organization

Nice To Haves

Licensed clinician (RN, PT, or equivalent) strongly preferred.
Knowledge of musculoskeletal clinical practices, workflows, or rehabilitation care preferred.
Government regulations and codes including but not limited to The Joint Commission, DNV, State Agencies, ARRA, COLA, Pharmacy Board, and Nursing Board.
Travel to affiliated hospitals, clinics or partner sites may be required.
Ability to work flexible hours to support patient education and program activities.

Responsibilities

Assist in the coordination of musculoskeletal clinical programs (e.g., joint replacement, spine, fracture care, sports medicine).
Facilitate communication and collaboration between physicians, nurses, rehabilitation, and administrative staff.
Support the implementation of standardized care pathways, protocols, and patient education materials.
Schedule, prepare, and facilitate meetings, workgroups, and program committees.
Serve as a point of contact for patients and families regarding program processes, education, and follow-up.
Support pre-operative and post-operative education efforts, including distributing materials and coordinating classes.
Help streamline patient transitions across the continuum of care (hospital, rehab, outpatient).
Collect, track, and maintain program data related to clinical outcomes, patient experience, and operational metrics.
Assist with preparing reports, dashboards, and presentations for leadership and physicians.
Support quality improvement projects by documenting initiatives and monitoring progress.
Coordinate logistics for program accreditation or certification activities.
Provide administrative support for budget monitoring, supply requests, and resource tracking as directed by the Manager.
Assist with physician engagement activities, including meeting preparation and follow-up.