Clinical Services Manager

Rogers Memorial Hospital•Sheboygan, WI

1d•Onsite

About The Position

The Clinical Services Manager coordinates various disciplines and leads the delivery of all aspects of clinical services. This role is responsible for the overall management of assigned treatment programs, including assessing staff performance, scheduling, performance improvement, clinical supervision, and treatment planning. The manager performs activities in the continuity of care for patients, helping them achieve or regain, and then maintain, maximum physical, emotional, and/or social functions. Additionally, the Clinical Services Manager is accountable for all aspects of service delivery clinical, educational, and research activities relative to a specific product line, working through the strategic planning process to identify goals and objectives for the applicable product line, and assuring program implementation, design, development, service delivery, and outcome analysis occur according to applicable state and federal regulations. They collaborate with leadership in various levels of care to align patient care and service delivery with organizational standards and actively engage in marketing and outreach activities. The role also involves monitoring clinical, quality, and patient care outcomes and evaluating program objectives based on market or regulatory information.

Requirements

Master’s degree in social services.
Clinical experience in mental health or addiction services is required.
American Heart Association CPR certification within thirty (30) days of hire.
Bi-annual re-certification for CPR.
Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer.
Annual re-certification for NCI.
Advanced Practice Social Worker - Cert, Licensed Clinical Social Worker - Cert, Licensed Professional Counselor - Cert, Lic Marriage and Family Therapist - Cert.

Nice To Haves

A minimum of two (2) years’ experience in a supervisory/management role is strongly preferred.

Responsibilities

Coordinate the various disciplines and lead the delivery of all aspects of the clinical services.
Responsible for the overall management of assigned treatment programs, including assessing staff performance, scheduling, performance improvement, clinical supervision, and treatment planning.
Perform activities in the continuity of care for patients, so they may achieve or regain, and then maintain, maximum physical, emotional and/or social functions.
Oversee daily operations, including staffing, scheduling, resource allocation, and quality improvement initiatives.
Develop and maintain working relationship with property management and other external vendors for general maintenance and to ensure compliance with expectations in Lease agreement.
Manage budget, staff-to-patient demand, monitor financial performance, and ensure operational efficiency.
Provide clinical oversight of program including documented supervision of direct care staff to ensure competence in delivering clinical model, ensuring adherence to clinical standards and best practices.
Develop and provide clinical trainings to support empirically supported interventions are delivered.
Collaborate with clinical teams to develop and implement patient care plans.
Facilitate the clinical program conceptualization and delivery in conjunction with the medical director(s) and managers of other departments.
May be required to carry a clinical caseload.
Recruit and maintain masters-level internship program within department, program, or clinic.
Implement and maintain quality improvement practices to measure and improve patient outcomes.
Contribute to the development and implementation of the organization’s strategic plan.
Effectively perform workforce functions including but not limited to hire and train employees, performance management, staff development, individual and team communications, assign work and holding team accountable to department and system standards.
Ensure compliance with all relevant state and federal regulations.
Maintain a working knowledge of state supervision requirements for licensure as well as discipline-specific requirements (e.g. counseling, social work, etc.).
Assist in investigation, resolution, and execution of action plans related to incidents, complaints, or grievances.
Meet with patient/family to resolve concerns, address complaints, and answer questions.
Advocate for the resolution of care issues, accessing resources in support of the patients.
Maintain awareness of and compliance with all drills and tasks per Life Safety Standards.
Build and maintain a high-performing team through effective leadership and mentorship.
Build and maintain relationships with external stakeholders, including payers, community partners, and regulatory agencies.
Optimize capacity by working with outreach and leadership team to identify opportunities to meet community need.
Accountable for all aspects of service delivery clinical, educational and research activities relative to a specific product line.
Work through the strategic planning process to identify goals and objectives for the applicable product line.
Assure that program implementation, including the design, development, service delivery and outcome analysis, occur according to applicable state and federal regulations.
Collaborate and actively engage in marketing and outreach activities to ensure service awareness in target markets.
Monitor the clinical, quality, and patient care outcomes of programs of responsibility and reports countermeasure or planned improvement to Executive Director of Clinical Services.
Annually, and as needed, evaluate the objectives for applicable programming based on new market or regulatory information and assists, through the planning process, in planning for response to changing market needs or regulatory requirements.