Clinical Services Manager

Career Opportunities with Now Optics•Redding, CA

1d•Onsite

About The Position

The Clinical Services Manager is responsible for training and coaching team members to deliver a remarkable patient experience, acting as a role model and leader for the sales team. This role ensures that patients receive quality care by making sure the store team providing clinical services follows operational processes and meets daily goals. Stanton Optical, a rapidly growing full-service retail optical center, is dedicated to offering excellent customer service and quality, affordable eyewear. The company, part of Now Optics, operates with a vision to modernize eye care for all people and a mission to make eye care easy, guided by iCARE values: Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

At least 1 year of retail management experience or experience in a clinical leadership role.
High school diploma or equivalent.
Strong communication skills and ability to work in a fast-paced, team environment.
Passion for exceptional customer/patient care and a willingness to mentor and train others.
Flexibility to adapt to changing business and schedule requirements.
Knowledge of MS Word, Google Docs, and other basic office tools.

Nice To Haves

Optical or clinical experience

Responsibilities

Work closely with the Brand Manager to provide supervision and support to the store team to meet clinical goals with guidance from the Clinical Operations Department.
Often act as the Manager on Duty to accomplish the overall stores’ goals and support the stores’ operational and sales goals.
Greet patients as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing information on products and services available.
Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience.
Resolve customer issues and increase customer satisfaction through proper troubleshooting and training of the team on troubleshooting techniques.
Provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, Local Mode and Digital Refraction, Contact Lens care and executing all PEG clinical standards.
Ensure all training guidelines, procedures, protocols, and certification requirements, and clinical standards developed by the Physicians Eyecare Group are being executed at the highest level.
Maintain accurate, detailed patient records while ensuring confidentiality and compliance with HIPAA standards.
Ensure store brand standards by performing basic housekeeping duties when necessary.
Coach and train Doctor Technicians and their cross-trained counterparts on the proper insertion and removal of contact lenses for new and existing contact lens wearers.
Oversee proper protocols for patient contact lens orders and diagnostic contact lens trials, while ensuring the maintenance of diagnostic lens inventory on a weekly basis or as needed.