Clinical Service Representative II (Hybrid) - Department of Medicine - Medical Records

Washington University in St. Louis

1d • Hybrid

About The Position

This position is responsible for providing clinical office support, which includes greeting and registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Primary duties involve greeting patients, assisting with form completion, verifying the accuracy of patient's insurance and demographic information, and providing necessary forms such as HIPAA, arbitration, and consent-to-treat forms. The role also entails collecting co-pays, verifying and balancing receipts and payments, reviewing schedules for new patients, and updating as necessary. The representative will call patients with appointment reminders, obtain insurance information and referral forms, prepare, distribute, and collect fee tickets, and reconcile them with the daily schedule. Additionally, the position involves scheduling return patient appointments and patient testing, validating patient parking, and potentially preparing patient charts for daily appointments. The representative will assist patients with insurance questions regarding the billing process and support staff with sending out reminder cards and other scheduling-related duties.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Medical Office Setting (2 Years)

Nice To Haves

• Communication
• Computer Literacy
• Insurance
• Interpersonal Relationships
• Medical Terminology

Responsibilities

• Greets patients, assisting with form completion; verifies accuracy of patient's insurance and demographic information; provides HIPAA forms, arbitration forms and consent-to-treat forms.
• Collects co-pays for services; verifies and balances receipts and payments.
• Reviews schedule for new patients, updating when necessary.
• Calls patients with appointment time reminder, obtaining insurance information and referral forms.
• Prepares, distributes and collects fee tickets; reviews fee tickets for completeness; reconciles fee tickets with daily schedule.
• Schedules return patient appointments and patient testing; validates patient's parking.
• May prepare patients' charts for daily appointments.
• Assists patients with insurance questions regarding billing process.
• Assists staff with sending out reminder cards and other related scheduling duties.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees