Clincal Service Representative II
About The Position
College of Dentistry, Department of Oral & Maxillofacial Surgery, is searching for a Clinical Service Representative II. The role of this position will be to make appointments for patients, check patients in and out of a very busy clinic, answer the telephone on a daily basis, and compile monthly statistics reports for the clinic. Duties include making OMFS/CID appointments for patients and to be knowledgeable of policies for accepting patients into the Oral and Maxillofacial Surgery clinic. Along with answering the telephone on a daily basis, contact new patients by phone regarding appointments as requested. Type and mail letters to all new patients, which includes information about their appointment, payment procedures and map of area. Confirm clinical appointments. Gather, verify, and enter demographics and insurance information. Ensure authorizations are in place prior to patient’s arrival; request, scan patient’s dental/medical documents into AxiUm. Schedule all incoming (outside) referrals to include, but not limited to UF Health facilities and COD clinics. Identify and collect deductible, co-payments on services; coordinate appointments with various treating providers within COD and UF Health. Arrange for interpreters by contacting Centers for Independent Living and/or using CryaCom phone system for patient visits. Assists with other clinical office duties as needed.
Requirements
- High school diploma or equivalent and two years of relevant office experience.
- Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.
Nice To Haves
- Ability to: Communicate effectively, verbally and in writing.
- Establish and maintain effective working relationships with others.
- Effectively operate computers.
- Handle telephone calls in a courteous and effective manner.
- Perform basic arithmetical calculations.
- Operate general office equipment.
- Follow office procedures and practices.
Responsibilities
- Make OMFS/CID appointments for patients and to be knowledgeable of policies for accepting patients into the Oral and Maxillofacial Surgery clinic.
- Answer the telephone on a daily basis, contact new patients by phone regarding appointments as requested.
- Type and mail letters to all new patients, which includes information about their appointment, payment procedures and map of area.
- Confirm clinical appointments.
- Gather, verify, and enter demographics and insurance information.
- Ensure authorizations are in place prior to patient’s arrival; request, scan patient’s dental/medical documents into AxiUm.
- Schedule all incoming (outside) referrals to include, but not limited to UF Health facilities and COD clinics.
- Identify and collect deductible, co-payments on services; coordinate appointments with various treating providers within COD and UF Health.
- Arrange for interpreters by contacting Centers for Independent Living and/or using CryaCom phone system for patient visits.
- Assists with other clinical office duties as needed.
Benefits
- The University of Florida offers low-cost State Health plans, a number of Dental plans to fit you and your family’s needs, and Vision.
- Domestic partner coverage through GatorCare is also available.
- Optional plans such as life, disability, legal and accident insurance are also available.
- Build your retirement roadmap with competitive pension plans, investment accounts and a host of voluntary add-ons, such as 457 deferred compensation and 403(b) plans.
- UF provides a variety of leave programs including vacation, sick leave, 11 paid holidays, personal leave days, and family medical leave.
- TEAMS employees accrue approximately 22 vacation days annually, 13 sick days annually, and 4 personal leave days, typically used during the holiday closing period (accruals based on full-time employment).
- UF also provides you the flexibility to deal with life’s challenges by offering paid family leave, eight full weeks of leave over a 24-month period.
- UF Employees are also eligible for the GatorPerks discount program , which provides big savings at various businesses and retailers!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
