Service Representative II

Citizens Business Bank•Ontario, CA

6d•$20 - $23

About The Position

Provides prompt, efficient, and friendly service. Responsible for any combination of the following transactions: check cashing; deposits; withdrawals; consumer, real estate, and commercial loan payments; money order and check sales; traveler's checks processing; and foreign currency exchange. Refers cross-sales customers to appropriate salesperson. May also be responsible for handling merchant customers and cash shipments and deposits in addition to processing federal tax deposits for FICA wages. Follows established bank policies and procedures for this position and follows the supervisor's direction.

Requirements

High school diploma or general education degree (GED); and a minimum of six months experience as a service representative in a financial institution; or six months experience with cash handling and customer service.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
Answers all incoming telephone calls and assists or directs callers.
Takes messages.
Greets Customers in person or on the telephone.
Light filing.
Inputs check orders.
Input straight deposits, payments (no cash).
Process address changes.
Call customers to verify checks, to assist in processing various reports
Contact customers on return items
Receives commercial and individual checking deposits, verifies endorsement, and issues receipts
Receives savings deposits.
Places holds on accounts for uncollected funds according to Reg. CC.
Receive loan payments, checks due dates, and assesses late charges when applicable.
Accepts requests for purchase of U.S. Savings Bonds.
Accepts and places stop payment requests, accepts check reorders, and address changes, distributes these to proper personnel for processing.
Always keeps negotiable items secure and maintains a high level of safety for the Bank.
Must be familiar with, and in compliance with, all banking regulations as applicable.
Answer customer questions when necessary, always using the opportunities to cross-sell other bank services.
Processes any of the following: Incoming mail, courier, ATM, Night Drop and payments Treasury tax (TT&L) and loan payments Signature cards Transfers
Performs miscellaneous duties requested by a supervisor relating to the Bank and its functions.
Provide, present and promote The Citizens Experience to all external and internal customers.
Other duties as assigned.