Clinical Service Liaison - Molecular Imaging - NYC Metro

Siemens Healthineers

12h•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are seeking a highly skilled, On-Site Clinical Service Liaison with extensive experience in Molecular Imaging to serve as the primary point of contact between our customers, local service teams, and internal stakeholders. This role ensures optimal system uptime, facilitates prompt resolution of customer inquiries, and drives exceptional service delivery.

Requirements

Education: Associate or bachelor’s degree in a related field preferred.
Experience: 5+ years of Molecular Imaging experience as a technologist, researcher, or customer service engineer.
Proven track record in customer-facing roles and technical troubleshooting.
Technical Expertise: Strong understanding of molecular imaging clinical workflows, including patient preparation, acquisition, and post-processing.
Hands-on experience with SPECT, SPECT/CT, and PET/CT systems, including hardware and software platforms.
Familiarity with image reconstruction algorithms, quality control procedures, and system calibration.
Knowledge of networking, PACS integration, and remote diagnostic tools.
Skills: Strong communication and interpersonal skills.
Ability to troubleshoot and coordinate technical issues effectively.
Excellent organizational and time-management abilities.
Proficiency in MS Office and familiarity with CRM or ticketing systems.

Nice To Haves

ARRT (R) – Radiography
ARRT (N) – Nuclear Medicine
NMTCB – Nuclear Medicine Technology Certification Board
NMTCB PET – Positron Emission Tomography
Familiarity with Siemens Biograph and Symbia systems (preferred but not required).
Customer-centric mindset with a focus on building strong relationships.
Problem-solving and critical thinking under pressure.
Ability to work independently while collaborating with cross-functional teams.

Responsibilities

Act as the on-site representative for customer support, ensuring seamless communication between the customer and service teams.
Monitor molecular imaging system performance and coordinate with technical teams to maintain optimal uptime.
Respond promptly to customer questions, concerns, and service requests, ensuring timely resolution.
Facilitate escalation processes and follow up on outstanding issues to guarantee customer satisfaction.
Document and report service activities, customer feedback, and system performance metrics.
Collaborate with internal teams to identify and implement process improvements for service efficiency.
Provide regular status updates to customers and management regarding system health and service actions.
Support global SHS CS escalation process for MI products as directed by SHS CS MI leadership