Clinical Scheduling Manager

Innovive Health • Des Moines, IA

1d

About The Position

Our Clinical Operations Manager leads the Patient Services (Scheduling) Department to ensure seamless patient care coordination. You will oversee a team of Leads and Coordinators, driving operational excellence through data-driven decisions, process improvement, and strategic staffing.

Requirements

• 4+ years in healthcare/clinical operations
• 2+ years in a supervisory role
• 2+ years of experience defining and optimizing operational workflows
• Advanced proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, and complex data analysis)
• Bachelor’s Degree or equivalent professional experience
• Ability to interpret data trends to drive tangible improvements
• Exceptional attention to detail in a fast-paced, multi-tasking environment
• A focus on building team morale, fostering quality, and promoting professional development

Responsibilities

• Manage, train, and develop a team of 10–15; oversee performance, scheduling, and professional growth.
• Ensure 100% accuracy in scheduling Admissions, Recertifications, and Resumptions while maintaining compliance with physician frequency orders.
• Create and monitor daily/weekly reports (Payroll, Nurse Quotas, Visit Compliance) to optimize department performance and hit KPI goals.
• Identify process bottlenecks, develop new SOPs, and execute emergency preparedness protocols.
• Partner with Clinical Directors to troubleshoot care coordination issues and ensure patient safety across all routes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager