Clinical Sales Consultant

ECRI-posted about 4 hours ago
$107,777 - $122,315/Yr
Full-time • Mid Level
Remote • Whitemarsh Township, PA
11-50 employees
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Candidates will market, sell, manage, and support the delivery of healthcare consulting services from ECRI’s safety management solutions portfolio that includes but is not limited to Medication Error Prevention and other Institute for Safe Medication Practices solutions, culture of safety, healthcare clinical risk management, continuous quality improvement, clinically informed Human Factors Engineering (HFE), Patient Safety Organization solutions, Patient Safety management solutions, systems analysis work including root cause analysis, a variety of educational offerings, Infection Prevention and Control (IPC), and other applicable systems safety management solutions as part of ECRI’s Enterprise Safety Management/Total Systems Safety solutions. Ensures the lead generation, sales, delivery, and relationship management of high-quality consultative services to US acute and/or non-acute care provider clients (aging services space for the National Aging Service Consultant) working alongside ECRI’s subject matter experts. Additionally, this position manages the sales process beginning with the identification of appropriate targets through close upon execution of agreements for both new and repeat ECRI clients. This position also works with other ECRI teams contributing to the development of marketing and awareness campaigns, necessary sales tools, and other mission expansion related activities.

  • Consulting and Sales:
  • Provides and sells consulting services to healthcare providers in areas such as patient safety, human factors engineering, infection prevention, medication error prevention and/or aging services space and channel.
  • Able to clearly articulate what Total Systems Safety means and describe how a systems approach can effectively support healthcare systems to achieve the goal of zero preventable harm.
  • Continuously monitors for regulatory changes, federal requirement updates, accreditation changes and any evidence-based indicators (i.e. guidelines or publications) that impact customer needs and priorities related to patient safety, medication safety, and infection prevention.
  • Performs detailed, intensive research, including thorough on-site assessments working alongside ECRI Subject Matter Experts (SMEs), to formulate accurate and effective solutions or plans to address the client's specified needs.
  • Collaborate with ECRI health economist and marketing team to develop and maintain return on investment proof points that resonate with healthcare leaders that serve patients across the continuum of care.
  • Provides well-written, technically accurate, and logically defensible deliverables to clients regarding, but not limited to:
  • HFE services and patient safety, ISMP and IPC solutions, professional development and training programs, Culture of Safety surveys and various clinical and safety focused risk assessments.
  • Proactively maintains continued client contact throughout any project to ensure project / service completion in a timely manner within client's expectations.
  • Able to navigate and work in and across provider departments and call points that include but are not limited to risk, quality, and patient safety safety, Chief Medical Officer, Chief Nursing Officer, Chief Pharmacy Officer/Director of Pharmacy, clinical operations, infection prevention, and/or executive call points in the aging services space.
  • Proactively maintains continued client contact throughout any project, helping to responsively resolve client needs and answer client questions.
  • Maintains excellent client relations during and after project completion to position ECRI for further consulting service opportunities.
  • Marketing and Business Development:
  • Cultivates new projects and clients on a continual basis.
  • Writes and follows up on proposals, leads, and other business possibilities to develop and bring new work to ECRI.
  • Markets consulting services and develops new methods to generate business in collaboration with the marketing department and SME staff.
  • Assesses the marketplace and develops and/or modifies products and services to meet client needs.
  • Develops and maintains networks of clients to develop and sell products and services to.
  • Makes and delivers presentations to potential clients and groups to sell ECRI products and services.
  • Coordinates sales strategies with sales leadership and subject matter experts
  • Contributes to group strategic planning, Business Line Management and budget planning.
  • Professional Development:
  • Continues to develop professionally by extensive reading, participation in educational activities and professional organizations, and meetings to acquire detailed technical knowledge and perspectives relevant to ECRI's programs, projects, and future development.
  • Reporting:
  • Routinely and accurately informs sales leadership of proposals, revenues, and project statuses for assigned consulting projects.
  • Provides routine lead generation reports to assist in business development and resources planning efforts.
  • Forwards meaningful ideas for improvements in technical methods, cost savings, scheduling, work assignment or facilities, and changes in institutional policies.
  • Additional Responsibilities:
  • Other duties, as assigned.
  • Accountability Metrics:
  • Meet established project timelines, deliverables, budgets and quality standards for clients.
  • Meet annual business development and sales goals.
  • Minimum 5 years of previous healthcare consulting experience.
  • At least 3 years of clinical and/or aging services solution selling is required.
  • Prior experience in proposal preparation, project management, and service and solutions development is desirable.
  • Previous experience working in a US provider in either risk and quality, risk and safety, clinical operations departments, and/or aging services provider sector is desired.
  • Demonstrated a thorough understanding of basic principles of management, clinical operations, and good judgment in their application to hospitals and/or other healthcare settings, including, but not limited to, aging services and facilities.
  • Capable of assimilating new technologic and administrative methods and processes quickly and comfortably within a framework of interdisciplinary activity and rapidly changing demands and priorities.
  • Strong interpersonal skills with a customer service focus required.
  • Demonstrated ability to communicate effectively, and work well with many different professionals and departments in the healthcare field.
  • Proven capability in consulting service development and management and delivery of services to clients.
  • Must have excellent written and verbal communications and demonstrable independent problem solving and decision making skills.
  • Ability to multitask with attention to detail and to meet competing deadlines is required.
  • Bachelor's degree in clinical engineering, nursing, allied health, and/or healthcare administration required.
  • Proficiency with Microsoft Office 365 Suite of Products (e.g., Excel, Word, and PowerPoint)
  • Graduate degree in clinical engineering, nursing, allied health, and/or healthcare administration is preferred.
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Professional in Patient Safety (CPPS)
  • Associate - Infection Prevention and Control (a-IPC), Certified in Infection Control (CIC), and/or Long-Term Care Certification in Infection Prevention (LTC-CIP)
  • Nursing or medical professional certifications
  • Certification in Professional Aging Services Risk Management
  • Comprehensive healthcare benefits: We offer medical, dental, vision, life insurance, accidental death and dismemberment, and disability coverage.
  • Retirement Savings: Our employees can participate in an employer-matching 403(b) Retirement Savings Plan.
  • Additional benefits: ECRI offers additional benefits to our employees, including paid time off and holiday pay, paid leave for parents, tuition assistance, employee assistance program, access to LinkedIn Learning, and other voluntary benefit programs (e.g. accident insurance, identify theft insurance, flexible spending accounts).
  • Volunteer Program: ECRI Cares, our employee volunteer program, provides a framework for us to work together and make a difference in the lives of others. All employees are provided 16 hours annually of paid time to volunteer at preapproved ECRI Cares charities during normal business hours.
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