Clinical Research Coordinator A/B

University of Pennsylvania Perelman School of Medicine•Philadelphia, PA

48d•Onsite

About The Position

The Palliative and Advanced Illness Research (PAIR) Center is seeking two full-time clinical research coordinators (CRC)s who will support a large, multi-center randomized clinical trial seeking to evaluate comparative effectiveness of generalist and specialist palliative care among seriously ill hospitalized patients. This study is named COMPASS-PC: Comparing Optimized Models of Primary And Specialist Services for Palliative Care. The CRCs will work primarily in the call center to administer patient-reported-outcomes (PRO) surveys. The mission of the PAIR Center is to generate high-quality evidence to advance healthcare policies and practices with the goals of improving the lives of all people affected by serious illness and removing the barriers to health equity that seriously ill patients often face. The research coordinators will work closely with the Assistant Director for Project Management to help ensure all study protocols are carried out consistently and appropriately for the COMPASS-PC call center, and that the project(s) remains within scope, budget, and timeline. Specific duties will include: CRC A: Administer patient-reported outcomes (PRO) surveys through an electronic data capture platform and by phone Coordinate payments to study participants Monitor and operate a central hotline telephone number and email inbox; with compassion, communicate with patients, their caregivers, and others Collaborate with call center team, supervisor, and principal investigators (e.g., maintain study manuals of procedures, trackers, organize documentation, generate reports). Assist with qualitative studies in partnership with members of the study team (e.g., develop interview guides, recruit and interview stakeholders, code transcripts) Participate in team meetings with investigators, call center colleagues, supervisor, Center-wide meetings, and more. Perform additional duties as assigned CRC B: Perform all duties as listed above with greater degree of independence / less daily supervision Manage and oversee the training and supervisor of students and research assistants Assist with maintenance of regulatory compliance and IRB documentation Maintain relationships and collaborate with external health system partners

Requirements

Strong computer skills are required.
Candidate must be comfortable and/or willing to learn to use REDCap and qualitative research methods.
This individual will preferably also have experience working with patients with serious and chronic illnesses and conducting health research.
This individual will act autonomously in her/his decision-making and navigating complex systems, and will report directly to the Assistant Director for Project Management.
Excellent oral and written communication and demonstration of good judgment are essential for this position.
Additional skills valued include: attention to detail, organization, willingness to learn/develop, and excellent communication skills.
CRC-A Bachelor of Science and 1 to 2 years of experience or equivalent combination of education and experience is required.
CRC-B Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.

Nice To Haves

Master’s degree preferred.
Candidates who speak a non-English language at a professional level are preferred.

Responsibilities

Administer patient-reported outcomes (PRO) surveys through an electronic data capture platform and by phone
Coordinate payments to study participants
Monitor and operate a central hotline telephone number and email inbox; with compassion, communicate with patients, their caregivers, and others
Collaborate with call center team, supervisor, and principal investigators (e.g., maintain study manuals of procedures, trackers, organize documentation, generate reports).
Assist with qualitative studies in partnership with members of the study team (e.g., develop interview guides, recruit and interview stakeholders, code transcripts)
Participate in team meetings with investigators, call center colleagues, supervisor, Center-wide meetings, and more.
Perform additional duties as assigned
Perform all duties as listed above with greater degree of independence / less daily supervision
Manage and oversee the training and supervisor of students and research assistants
Assist with maintenance of regulatory compliance and IRB documentation
Maintain relationships and collaborate with external health system partners

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.