Clinical Quality and Risk Manager - Mental Health

HCA Healthcare•Charleston, SC

About The Position

Introduction Managers thrive with us! HCA Healthcare is one of the nation's leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Behavioral Health Quality Services Manager for our HCA Healthcare Live Oak Mental Health and Wellness team where excellence creates excellence. Benefits HCA Healthcare Live Oak Mental Health and Wellness, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. HCA Healthcare has expanded our influence across the healthcare industry by investing 3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Behavioral Health Quality Services Manager role today! Job Summary and Qualifications The Manager of Quality Management directs multiple facility-wide functions including performance improvement, patient safety, risk management, regulatory compliance and infection control. Another primary role of the Manager is that of consultation and education for the management and hospital staff regarding the above aspects of Quality and Risk Management. Additionally, the Manager functions as the Risk Manager and directs the clinical risk management program, including the functions of clinical risk management, claims management, and program administration. She/he provides counseling and education to facility leadership, clinical personnel, Board of Trustees and medical staff members related to risk exposures including risk prevention and risk reduction. Demonstrates ability to manage multiples tasks and projects in a productive manner. Demonstrates interdepartmental support and teamwork through a supportive and collaborative approach. Meets mutually agreed upon performance goals/objectives as listed in the Performance Management Plan. Demonstrates ability to organize teams, manage team meetings, develop a team work plan and establish team goals. Demonstrates ability to collect, aggregate and analyze data. Utilizes date to determine process variation, test pilot procedures and measure results of new processes. Assesses needs and expectations of vital customers and suppliers for process improvement. Accesses internal and external aggregate reference databases to identify best practice. Applies scientifically based principles to professional standards of patient care processes and procedures. Plans for data collection including specific objective measures and measurement boundaries. Demonstrates ability to identify strategic management initiatives. Communicates in a professional manner. Responds in a timely manner to requests for information or follow-up with physician, staff, or patient issues. Serves as a role model. What qualifications you will need: Current state licensure American Heart Association or Red Cross BLS CPHQ and/or ASHRM preferred Baccalaureate degree (healthcare-related degree preferred) Minimum of 5 years health care experience (clinical experience preferred) Minimum of 2 years experience in quality management Supervisory and/or management experience required Comfortable and skilled at working with physicians, health care providers and other stakeholders in the organization. Capable of gaining immediate credibility with individuals through experience, presentation, communication skills, empathy and compassion Analytical skills including a working knowledge of basic statistics and statistical analysis methodologies Knowledge of PC-based computer software, i.e., Word, Excel, and/or similar systems preferred Live Oak Mental Health and Wellness Center , is a part of Trident Health. We give inpatient stabilization treatment to patients who seek treatment for acute psychiatric symptoms which cannot be addressed on an outpatient basis. Common disorders of patients treated in this program include but are not limited to: major depressive disorder, schizoaffective disorder, schizophrenia, bipolar disorder, adjustment disorders, post-traumatic stress disorder, impulse control disorder and a variety of co-morbid personality disorders. Our patient population is both adult and adolescent. We offer 24 hour availability of a full range of services. We have the capability to institute rapid lifesaving interventions. Our physician availability is 24 hours a day to institute needed modification to the treatment plan. Psychiatrist involved in the direction and management of the treatment program. Round the clock skilled nursing care implementing the treatment plan and providing monitoring and assessment of the patients condition and response to treatment. HCA Healthcare has been recognized as one of the World™s Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do." - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If youre looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a(an) Behavioral Health Quality Services Manager. Unlock your leadership potential with HCA Healthcare. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

Current state licensure
American Heart Association or Red Cross BLS
Baccalaureate degree (healthcare-related degree preferred)
Minimum of 5 years health care experience (clinical experience preferred)
Minimum of 2 years experience in quality management
Supervisory and/or management experience required
Comfortable and skilled at working with physicians, health care providers and other stakeholders in the organization.
Capable of gaining immediate credibility with individuals through experience, presentation, communication skills, empathy and compassion
Analytical skills including a working knowledge of basic statistics and statistical analysis methodologies
Knowledge of PC-based computer software, i.e., Word, Excel, and/or similar systems preferred

Nice To Haves

CPHQ and/or ASHRM preferred

Responsibilities

The Manager of Quality Management directs multiple facility-wide functions including performance improvement, patient safety, risk management, regulatory compliance and infection control.
consultation and education for the management and hospital staff regarding the above aspects of Quality and Risk Management.
functions as the Risk Manager and directs the clinical risk management program, including the functions of clinical risk management, claims management, and program administration.
provides counseling and education to facility leadership, clinical personnel, Board of Trustees and medical staff members related to risk exposures including risk prevention and risk reduction.
Demonstrates ability to manage multiples tasks and projects in a productive manner.
Demonstrates interdepartmental support and teamwork through a supportive and collaborative approach.
Meets mutually agreed upon performance goals/objectives as listed in the Performance Management Plan.
Demonstrates ability to organize teams, manage team meetings, develop a team work plan and establish team goals.
Demonstrates ability to collect, aggregate and analyze data.
Utilizes date to determine process variation, test pilot procedures and measure results of new processes.
Assesses needs and expectations of vital customers and suppliers for process improvement.
Accesses internal and external aggregate reference databases to identify best practice.
Applies scientifically based principles to professional standards of patient care processes and procedures.
Plans for data collection including specific objective measures and measurement boundaries.
Demonstrates ability to identify strategic management initiatives.
Communicates in a professional manner.
Responds in a timely manner to requests for information or follow-up with physician, staff, or patient issues.
Serves as a role model.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.