Clinical Program Operations Manager - Rheumatology

Children’s Hospital of Philadelphia • Philadelphia, PA

1d

About The Position

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

This role manages program services and/or clinical operations and is responsible for short and long-term operational goals and objectives.

Requirements

• Bachelor's Degree - Required
• At least seven (7) years of clinical program related experience - Required
• At least three (3) years of leadership, management, or supervisory experience - Required
• Advanced proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
• Excellent verbal and written communications skills
• Excellent time management skills
• Excellent organizational skills
• Excellent interpersonal skills
• Strong project management skills
• Strong conflict resolution skills
• Strong leadership skills
• Ability to influence others to accomplish tasks outside of the direct span of control
• Ability to gather, analyze and make recommendations/decisions based on data
• Ability to maintain confidentiality and professionalism
• Ability to collaborate with stakeholders at all levels

Nice To Haves

• Master's Degree - Preferred
• At least five (5) years of leadership, management, or supervisory experience - Preferred

Responsibilities

• Manage program strategy, planning and operations
• Oversee program development including policies, procedures, and strategies
• Ensure compliance, professional standards and regulatory requirements in care
• Lead initiatives to promote program growth, improvement and sustainability
• Establish partnerships with and present programs to internal and external audiences
• Oversee the development, collection and reporting of performance metrics
• Provide program financial oversight, including planning/budgets, analysis and projections
• Oversee the use, maintenance and optimization of program systems, databases and tools
• Assist in development and execution of program outreach and advocacy
• Hire, train, manage and develop staff
• Other duties and initiatives as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level