Operations Program Manager - Clinical Trials

City of Hope•Duarte, CA

15h

About The Position

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. Position Summary: The System Clinical Trials (SCT) Operations Program Manager will support the development and implementation of strategic initiatives within Clinical Trial Operations. The Operations Manager will be responsible for tracking key performance metrics, managing progress on performance improvement projects, preparing dashboards and reports for Disease Team Leads and SCT senior leadership and ensuring alignment with broader strategic goals. The Program Manager will serve as a central liaison between internal stakeholders, providing timely updates and driving accountability for deliverables. The ideal candidate must have strong business acumen, project management, communication, and presentation development skills. As a successful candidate, you will: Strategic Program Management Develop and monitor key performance metrics Develop and implement plans to achieve specified targets Coordinate and manage operational activities for the program Routinely report on performance to System Clinical Trials Operations Prepare reports and presentations such as Monthly Business Review, Board of Directors etc. Develop and maintain the budget, timeline, and implementation plan Strategic Project Management Lead the management of strategic initiatives from inception to implementation Create and execute project plans, timelines, and budgets Coordinate content and maintain SCT website content and ensure that it is routinely updated Establish routine reporting and templates to be used across System Clinical Trials Performance Monitoring & Reporting Track and analyze System Clinical Trial performance metrics against established benchmarks. Prepare and deliver regular reports and dashboards for leadership review. Identify trends, risks, and opportunities for improvement.

Requirements

Bachelor’s degree in health administration, Public Health, or Business Administration. 4 additional years of experience plus the minimum experience requirement may substitute for minimum education.
Two years or more experience in hospital operations working with analytics, dashboards, and KPIs.
Strong communication and interpersonal skills.
Demonstrated project management skills.
Experience creating/presenting slide decks for executive leadership.

Responsibilities

Develop and monitor key performance metrics
Develop and implement plans to achieve specified targets
Coordinate and manage operational activities for the program
Routinely report on performance to System Clinical Trials Operations
Prepare reports and presentations such as Monthly Business Review, Board of Directors etc.
Develop and maintain the budget, timeline, and implementation plan
Lead the management of strategic initiatives from inception to implementation
Create and execute project plans, timelines, and budgets
Coordinate content and maintain SCT website content and ensure that it is routinely updated
Establish routine reporting and templates to be used across System Clinical Trials
Track and analyze System Clinical Trial performance metrics against established benchmarks.
Prepare and deliver regular reports and dashboards for leadership review.
Identify trends, risks, and opportunities for improvement.