Clinical Program Manager
About The Position
Responsible for the operational success of assigned community-based services programs, ensuring seamless team management, development, program delivery, and quality control and evaluation. DUTIES SUMMARY Responsible for the operational success of assigned community-based services programs, ensuring seamless team management, development, program delivery, and quality control and evaluation. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensures assigned programs are in compliance with all agency policies and procedures including adhering to all state and/or federal funding requirements and licensing requirements. Ensures continuous availability of clinical supervision, consultation, and support as required during and after normal business hours. Manages the development and implementation of comprehensive, coordinated service plans for all covered families in assigned programs. Ensures all staff are provided with individualized orientation plans, training plans, direct field observations and performance evaluations. Provides direct supervision to program supervisors and direct service staff. Is responsible for providing leadership development to all program staff and partners with the Regional Vice President to support and provide leadership for the entire region. Ensures timely, high-quality documentation of services in accordance with CII and contractual requirements including ensuring charts are audit ready at all times. Develops and monitors staff schedules to ensure program coverage and budgetary compliance. Manages collection of process and outcome data and utilizes the data to improve program procedures, identify needs, and highlight program successes. Provides input on the development of program budgets; reviews and approves payment of expenses and ensuring compliance with approved budgets. Ensures resources are sufficient to support assigned programs. Manages to ensure fiscally viable programming. Facilitates and participates in case conferences and team meetings to monitor individual needs and services plans to ensure effective quality clinical service delivery in alignment with CII’s service philosophy. Works collaboratively with regional management team to integrate cross program activities and functions. Seeks opportunities to build strong relationships with local and community organizations, government agencies and individuals to promote CII programs in the region and explore possible collaborations and/or funding. ADDITIONAL DUTIES Other duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES Responsible for the overall direction, coordination, and evaluation of the direct and indirect reports. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. This job provides direct supervision to 5-10 assigned staff
Requirements
- 5 years of managerial, supervisory experience.
- Master's degree in Psychology, Social Work or related field required.
- Possesses a valid driver's license and state-required auto insurance.
- Ability to work with minimal supervision.
- Ability to handle confidential information.
- Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
- Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
- Sensitivity to service population’s cultural and socioeconomic characteristics.
- Excellent verbal and written communication skills.
- Punctual and dependable attendance.
- BBS or BOP licensure required
- 2-year post BBS or BOP licensure required
- Must have advanced knowledge proficiency of computer programs in a Windows environment, including Word, Excel, and E-mail.
- Internet software Spreadsheet software Word Processing software Presentation software
- Proficient in Electronic Health Records System
- New Hire Orientation
- AB-1825: Sexual Harassment Prevention training
- Mandated Reporter Timekeeping & Attendance
- Influenza immunization or declination
- COVID-19, MMR and Tdap immunizations
- Education verification
- Reference check
- Background fingerprint clearance (FBI, DOJ, CACI) conducted by the California Department of Social Services
- Drug and alcohol screening
- Tuberculosis screening
Nice To Haves
- Spanish / English bilingual preferred.
Responsibilities
- Ensures assigned programs are in compliance with all agency policies and procedures including adhering to all state and/or federal funding requirements and licensing requirements.
- Ensures continuous availability of clinical supervision, consultation, and support as required during and after normal business hours.
- Manages the development and implementation of comprehensive, coordinated service plans for all covered families in assigned programs.
- Ensures all staff are provided with individualized orientation plans, training plans, direct field observations and performance evaluations.
- Provides direct supervision to program supervisors and direct service staff.
- Is responsible for providing leadership development to all program staff and partners with the Regional Vice President to support and provide leadership for the entire region.
- Ensures timely, high-quality documentation of services in accordance with CII and contractual requirements including ensuring charts are audit ready at all times.
- Develops and monitors staff schedules to ensure program coverage and budgetary compliance.
- Manages collection of process and outcome data and utilizes the data to improve program procedures, identify needs, and highlight program successes.
- Provides input on the development of program budgets; reviews and approves payment of expenses and ensuring compliance with approved budgets.
- Ensures resources are sufficient to support assigned programs.
- Manages to ensure fiscally viable programming.
- Facilitates and participates in case conferences and team meetings to monitor individual needs and services plans to ensure effective quality clinical service delivery in alignment with CII’s service philosophy.
- Works collaboratively with regional management team to integrate cross program activities and functions.
- Seeks opportunities to build strong relationships with local and community organizations, government agencies and individuals to promote CII programs in the region and explore possible collaborations and/or funding.
Benefits
- Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
- Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
- 403b Retirement Plan with employer contribution for eligible employees
- Up to $4,500 in tuition reimbursement per calendar year
- Eligible for the Public Service Loan Forgiveness program
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Employer paid Life and AD&D Insurance
- Voluntary Supplemental Insurance
- Opportunity for growth & advancement
- Professional development & continued training
- Team building & bonding through company sponsored events & activities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
