Clinical Program Manager (34761)

NEW NARRATIVE•Portland, OR

3d•$85,000

About The Position

The Outpatient Program Manager is responsible for the oversight of the Rehabilitation/Outpatient programming supporting participants with Severe and Persistent Mental Illness (SPMI) through an Integrated Team Based Care (ITBC) model. The Program Manager ensures that the Outpatient program remains financially solvent, that the program is meeting their Key Performance Indicators, and is cognizant of and supports the agency strategy plan.

Requirements

Must possess a QMHP certification due to increased ability to provide supervision per OARs.
At least two years' experience providing direct supervision and support
Experience working in community mental health providing peer support services, case management and/or behavior health treatment, particularly with individuals with severe and persistent mental illness preferred
Ability to be a culture leader, supporting in the development and management of a well-functioning, participant-centered team
Ability to connect programmatic goals with larger agency strategies and initiatives
Ability to complete programmatic level assessments to ensure fiscal solvency and sustainability

Nice To Haves

Multi-lingual preferred

Responsibilities

Provides supervision support and oversight to the following roles: Team Supervisor, and Access and Care Pathway Supervisor
Routinely audits charts to ensure chart compliance and effectiveness of ITBC
Initiates and supports in the hiring, training, and discipline of outpatient employees
Collaborates with support departments such as Quality and Improvement and Finance to ensure accuracy of enrollments
Oversee the county general funds contract to ensure accuracy
Participates in regular meetings addressing quality of care and overall program and agency strategy
Collaborates with external and internal auditors to audit charts, identify required changes, and provide staff training/supervision as needed to ensure that deficiencies are corrected
Collaborates with program managers across the agency to ensure positive integration of teams and roles to support participants and staff alike
Provides back up to the Clinical Director for after-hours consultation and crisis response
Facilitates team, program, and/or clinic meetings as needed
Demonstrates strong leadership
Conducts timely performance reviews, provides on-going performance improvement feedback and coaching
Monitors and completes participant authorizations
Monitors the QIIP scores and CCO risk corridor
Attend stakeholder meetings
Attend and positively participate in required meetings, including ITBC meetings and care coordination meetings with LMPS to support collaboration and efficiency
Adhere to any applicable ethics codes and New Narrative’s mission and values
Follow all New Narrative policies, procedures, and protocols
Adhere to regular work schedule as set by direct supervisor
Follow through on all directives and instructions
Maintain current Oregon Driver’s License
Maintain CPR and First Aid Certificate
Demonstrate effective organizational and time management skills
Pursue ongoing development of skills and competencies as required by individuals licensing bodies and as required to maintain competency in the role
All other duties as assigned