Clinical Program Manager

Cook County • Chicago, IL

9h • Onsite

About The Position

Under the supervision of Community Resource Center (CRC) Assistant Executive Director, the Clinical Program Manager is responsible for all day-to-day operational and programmatic components of the Community Resource Center’s clinical initiatives which seeks to support justice involved individuals and persons served by the Sheriff’s Office social service programs, with a variety of treatment, linkage, care coordination, case management, crisis, and emergency service needs.
The Clinical Program Manager oversees the implementation of clinical programming as well as plays a key role in maintaining relationships with community partners. In collaboration with supervisors, the Clinical Program Manager will assist with all program data collection, tracking, management of staff, and program evaluation.

Requirements

• Master’s or higher degree, from an accredited college or university, in Human Services, Psychology, Counseling, Social Work or a closely related field.
• Active state licensure in social work or counseling (Licensed Clinical Social Worker and/or Licensed Clinical Professional Counselor).
• Two (2) or more years of full time, professional work experience in a correctional or closely related setting, working directly with the justice-involved population.
• Intermediate proficiency in the Microsoft Word, Excel, and Outlook.
• Three (3) years of experience directing programs and services related to clinical needs.
• Ability to work within the Cook County Sheriff's Office, including the ability to work directly with the detainee and community corrections population.
• Ability to walk long distances or stand for extended periods of time throughout the course of the assigned shift.
• Understanding of substance abuse and mental health issues and an expansive knowledge of Cook County community resources and networks available to the justice-involved population.
• Working knowledge of the justice system, the justice-involved population.
• Ability to establish and maintain appropriate rapport and boundaries with participants, while maintaining integrity and treating others with respect.
• Ability to collaborate effectively with social work, medical, and mental health professionals that provide in-custody treatment services.
• Excellent listening skills, with the ability to communicate effectively, speaking in a clear way that conveys tact and courtesy with a diverse population.
• Expertise in maintaining highly detailed, efficient, and accurate documentation and record keeping.
• Strong writing skills, including the ability to summarize reports, attendance sheets, and progress notes into succinct, clear sentences.
• Passion for working closely with the justice-involved population, a strong sense of compassion and patience and an interest in serving an underserved population.
• Knowledge of computer hardware and software, including Microsoft Word, Excel, and Outlook.
• Willingness to maintain confidentiality, as appropriate and required.
• Ability to prioritize tasks in a fast-paced environment and remain organized while multi-tasking.

Nice To Haves

• Doctorate degree, from an accredited college or university, in Human Services, Psychology, Counseling, Social Work or a closely related field.
• Two (2+) years of clinical supervision experience and/or experience managing a team.
• Experience working in additional service settings/with other populations (e.g. housing/ homelessness, substance use treatment, behavioral health settings, community corrections, domestic violence).
• 40-hour domestic violence (DV) training.
• Substance Abuse Counselor Certification.
• CADC (Certified Alcohol and Drug Counselor through IODAPCA) certified.
• Bilingual language skills.
• Familiarity with laws governing the establishment and operation of the Cook County Department of Corrections, including with municipal and state criminal codes and procedures and knowledge of basic penal management security

Responsibilities

• Manage the day-to-day programmatic components of CRC clinical initiatives including, but not limited to, screening, assessment, intake, individual and group counseling, treatment planning, case management, care coordination, documentation, clinical supervision, maintaining participant lists and tracking systems, clinical supervision, and oversight of any/all assigned staff tasked to make sure the program is able to operate effectively
• Oversee the implementation of new programming opportunities for participants, and in collaboration with supervisor, plays a key role in building and maintaining relationships with community partners related to the programming.
• Maintain centralized system for documenting client progress and staff workflow, tracks project metrics over time to assist with quarterly program evaluation and provides consistent feedback to supervisor about means to continually improve program outcomes.
• Communicate regularly with Sheriff’s Office leadership, civilian, and sworn staff, particularly in the CCDOC Records Department and Classification, the CCDOC Release and Reentry Unit, and CCDOC Program's Department to make sure that discharging individuals are appropriately referred to CRC staff.
• Work to ensure services that address the bio-psychosocial factors that have contributed to each participant's clinical circumstances and equip the individuals with the tools necessary for successful community re-entry or program linkage.
• Participate in multidisciplinary client-focused team meetings.
• Collaborate with medical/mental health provider staff (Cermak Health Systems) with regards to returning citizens’ referrals and coordinated releases.
• Serve as liaison between outside organizations/agencies staff and leadership to facilitate in-person programmatic meetings, including (but not limited to) coordinating, access approval, and scheduling.
• Propose, plan, and implement new initiatives in order to strengthen services provided to the clients of the CRC.
• Provide consistent feedback to supervisor on ways of continually improving and streamlining program processes, operations, and outcomes.
• Assist in the implementation of broad-based strategy to increase access to programs at CRC which takes into account the demands of the justice population, the effectiveness of existing programming at CRC, and the need for transitional linkages to community resources.

Benefits

• Health Insurance Program – Health insurance coverage includes medical, dental and vision care and is available for an employee and his/her eligible dependents.
• Holidays – Thirteen (13) Holidays are granted in each Fiscal Year. Employees who are active at the beginning of the fiscal year (December 1st) also qualify for a floating holiday.
• Sick Leave – Granted sick leave is earned and accrued at the rate of one (1) day for each month of service and may be accumulated up to one hundred and seventy-five (175) working days.
• Vacation Leave – Granted Vacation leave is earned and accrued, with employees having the opportunity to accrue fifteen (15) days within the Fiscal Year; Vacation leave accruals increase based on an employee’s anniversary date of employment.
• Life Insurance – Basic term life insurance, equal to one (1) time the employee’s annual salary, is offered to every employee at no cost and the employee may elect to purchase supplemental coverage.
• Pension Plan – Employees contribute into the Cook County Pension Fund and earn a prescribed percentage for each year of service; employees may be eligible for an annual annuity after ten (10) years of service and upon reaching a certain age based on when the employee started employment.
• Deferred Compensation Program – Employees may elect to enroll in a deferred compensation plan, a tax deferred plan which may be used as a supplemental retirement option.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees