Clinical Program Manager (H)

University of Miami•Miami, FL

63d

About The Position

The Department of Anatomic Pathology is currently seeking a full time Clinical Program Manager to work in Miami, FL. The Clinical Program Manager provides administrative assistance in the support of various clinical programs. An employee in this position supports their supervisor with researching and resolving patients', physicians', and staff's concerns, preparing reports, processing information requests, and preparing clinical documentations. The incumbent exercises considerable independent judgment and discretion in managing and carrying out daily activities while adhering to policies and procedures. CORE JOB FUNCTIONS Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations. Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow. Supervises clinical operation and quality assurance procedures. Implements projects and procedures to ensure program performance is exceeding expectations. Triages requests for patient appointments with appropriate staff. Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities. Performs assessment of needs within the organization and develops clinical programs to meet those needs. Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes. Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Bachelor's degree in relevant field
Minimum 3 years of relevant experience
Knowledge of business and management principles
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals, and objectives that support the strategic plan.
Ability to effectively plan, delegate and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.

Responsibilities

Supervises, directs, and coordinates, through subordinate supervisors, assignments for program operations.
Evaluates office production, revises procedures, and devises new forms to improve efficiency and workflow.
Supervises clinical operation and quality assurance procedures.
Implements projects and procedures to ensure program performance is exceeding expectations. Triages requests for patient appointments with appropriate staff.
Oversees various personnel actions, including but not limited to, hiring, performance appraisals, disciplinary actions, termination, and other related activities.
Performs assessment of needs within the organization and develops clinical programs to meet those needs.
Maintains required records and reports statistics for administrative, quality assurance, and safety and control purposes.
Coordinates the development, implementation, and evaluation of departmental or program area policies and procedures designed to improve operational efficiency.
Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
Ensures employees are trained on controls within the function and on University policy and procedures.
Review errors in patient registration, sample accessioning, and grossing of second opinion consultations
Providing patient/client/employee education with regards to departmental policies and procedures
Answering general questions (clients & employees) Investigate delays with patient samples for testing or coordinating material for continuity of care
Returning of medical devices to manufacturer and maintaining log with hospital revenue integrity department
Assisting the pathologists/patients with pricing of testing (quotes) and processing of payments.
Monitor departmental fax/email and troubleshooting of EMR/Pathology database
Timekeeper (Kronos)
Management and training of 10+ employees (, case management, consult accessioning, slide returns, archival department, and couriers) of pathology departmental "hub"
Protects sensitive patient medical records through the strict following of the Health Insurance Portability and Accountability Act (HIPAA) protocols.
Create, review, and update standard operating procedures within the area
Meet with outside vendors
Counsel and train employees on importance of tasks
Innovated and synergized the consultation department (and other departments as needed)
Log of all ancillary testing send outs w/ payment info
Assist billing department with inquires
Complete all additional duties as assigned in timely fashion
Creating of spreadsheets to monitor and track productivity
Interviewing employees for hire
Auditing of cases as required/requested