Clinical Practice Coordinator

Beth Israel Lahey Health•Newton, MA

8d•$25 - $34

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.Oversees and facilitates the daily clinical support operations of an outpatient clinical practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of clinical support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Job Description:Essential Responsibilities: Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs. Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc.Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.Contributes to recommendations and decisions related to patient care issues and general practice issues. Makes recommendations on how resources can be used differently and/or more effectively.Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services. Assists in the process of implementing new services.Implements and oversees quality assurance processes and systems in collaboration with the manager.Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues. Ensures compliance training and support in preparation for regulatory compliance reviews, i.e. Joint Commission, CMS and others.Provides ongoing feedback to manager regarding training needs, staff performance and process improvement . Provides feedback to manager in the performance review process for staff.

Requirements

High School diploma or GED required.
3-5 years related work experience required.
Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Responsibilities

Plans and oversees work assignments and schedules for the clinical support areas to meet daily operational needs.
Monitors procedures to ensure efficient processing of work including time of service, charge entry, supply management, etc.
Oversees orientation, training and ongoing competency program for practice assistants and medical assistants.
Contributes to recommendations and decisions related to patient care issues and general practice issues.
Makes recommendations on how resources can be used differently and/or more effectively.
Communicates with providers and other health care team members to ensure the continuity of care and the coordination of services.
Assists in the process of implementing new services.
Implements and oversees quality assurance processes and systems in collaboration with the manager.
Works closely with management and staff from other clinical areas to ensure clear lines of communication around regulatory compliance issues.
Ensures compliance training and support in preparation for regulatory compliance reviews, i.e. Joint Commission, CMS and others.
Provides ongoing feedback to manager regarding training needs, staff performance and process improvement .
Provides feedback to manager in the performance review process for staff.